New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Apr 04, 2026
Customer Service Representative Entry Level \| Contact Center Environment Summary If you enjoy solving problems and helping people navigate questions or issues, this could be a great opportunity for you. As the first point of contact for customers, you'll provide support with billing questions, payments, portal access, and general account inquiries. This role is ideal for someone who thrives in a fastpaced environment and takes pride in delivering excellent customer service. Key Responsibilities * Handle billing-related inquiries via phone, text chat, and email in a highvolume contact center environment * Take payments and assist customers with billing explanations and account questions * Support customers with portal login and navigation * Provide accurate information while maintaining a professional, friendly, and empathetic approach * Take ownership of customer requests and see them through to resolution efficiently and accurately * Analyze information to make sound decisions and solve customer issues in real time * Perform basic math calculations (addition, subtraction, division, percentages) when assisting with billing inquiries * Navigate multiple systems simultaneously to research and resolve customer concerns * Meet established productivity, service, and quality performance standards * Follow corporate policies, regulatory requirements (SOX), and business processes (PCI) * Complete additional tasks, projects, and overtime as business needs require Required Skills * Strong customer service skills * Clear, professional verbal and written communication * Ability to remain calm and effective in a fastpaced, highvolume environment * Strong problemsolving and decisionmaking abilities * Comfort multitasking across multiple screens and systems Preferred Qualifications * 1-2 years of customer service experience * Experience in a highvolume contact center environment * Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams) * Strong computer skills, including keyboarding and web/cloud navigation * Demonstrated reliability, professionalism, and accountability * Ability to manage competing priorities and handle stressful situations with confidence Education & Experience * High school diploma or equivalent required * College degree or currently pursuing education is a plus Experience Level * Entry Level Job Type & Location This is a Contract to Hire position based out of O FALLON, MO. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in O FALLON,MO. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.