Barista, Senior

Serve as a key contributor to Starbucks' mission of being the premier purveyor of the finest coffee in the world by creating meaningful customer experiences-one person, one cup, and one neighborhood at a time. Demonstrate a strong presence through authentic, respectful connections with both customers and team members, while maintaining clear and supportive communication. Consistently deliver high-quality service and beverages, take pride in every interaction, and uphold accountability in achieving individual and team results.

This position contributes to the success of Starbucks and the University of Arizona by leading daily store operations and ensuring the delivery of legendary customer service. The Barista, Senior supports the Starbucks Experience by providing prompt, high-quality beverages and food products while maintaining a clean, organized, and welcoming environment within the Student Union.

In addition to performing all barista functions, the Shift Lead oversees staff during assigned shifts, monitors inventory and product quality, and ensures compliance with operational standards. This position exercises sound judgment, initiative, and creativity in solving day-to-day challenges, guiding team members, and supporting training and performance expectations. Join us in fostering a collaborative, student-focused atmosphere that promotes excellence, safety, and service aligned with Starbucks' guiding principles and University values.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Leads daily store operations to ensure efficient workflow and adequate staffing and delegation of duties.
• Lead and facilitate the training of new baristas to ensure compliance with franchise standards.
• Serves as a subject matter expert in beverage preparation, customer service, point of sale and operational procedures.
• Monitors the progress of barista training.
• Escalates employee performance or concerns to supervisors as appropriate.
• Maintains product inventory levels, conducts weekly counts, and coordinates storeroom orders to maintain appropriate stock.
• Receives, verifies, and stores incoming deliveries; rotates stock and ensures proper labeling and freshness.
• Monitors food and beverage quality throughout the day, maintaining compliance with safety, temperature, and sanitation standards.
• Identifies inventory discrepancies, waste, or shortages and recommends solutions to improve accuracy and reduce loss.
• Opens and closes registers, retrieves and verifies banks, and ensures accurate daily deposits and reports.
• Rings up orders accurately, accepts payments, and maintains accountability for financial transactions.
• Greets and serves customers in a friendly, efficient, and professional manner, modeling Starbucks' customer service standards.
• Assists team members in resolving customer concerns or special requests promptly and courteously.
• Promotes the franchise experience by maintaining cleanliness, comfort, and organization across service areas.
• Provides input on operational improvements and assists management in implementing new policies or initiatives.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of Food Pro and forecasting, service needs, and modify delivery information.
• Knowledge of and actively supports labor cost and food cost budgets.
• Knowledge of basic computer skills.
• Knowledge of commercial and/or institutional food service equipment.
• Ability to communicate effectively.
• Ability to multi-task is essential.

Physical
Requirement:

• Must be able to occasionally transport/move up to 50 lbs.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma or high school diploma equivalency is required.
• Minimum of 5 years of relevant experience including supervisory experience in a restaurant or retail environment.
• Must be able to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.