Site Manager, Women's Health at Brandywine/Silverside

The Medical Group of ChristianaCare is looking for a Site Manager to cover two Women's Health Practices at Silverside and Brandywine in Wilmington,De.

The Site Manager will oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations. The Site Manager will provide front-line leadership, guidance, and problem-solving, serving as the primary point of accountability when expectations are not met. In this role, The Site Manager will support team members in delivering high-quality patient care.

This site manager would oversee 10-15 direct reports.

Work Schedule:

• Monday through Friday from 8am to 5pm

Duties / Responsibilities:

The Site Manager will be involved in leading the recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers, including medical assistants, and office assistants. The Site Manager is involved in conducting check-ins and annual performance evaluations, providing on-site support for daily problem-solving, and ensuring clinic staffing is in place to support activities and services. The Site Manager monitors and coaches front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed. The Site Manager will be involved in conducting daily charge and cash reconciliations in accordance with established policies and procedures, maintaining supply levels, and planning and leading monthly clinic meetings with non-provider caregivers. The Site Manager supervising and training non-provider caregivers on daily cash handling and copay collections. The Site Manager approves caregiver timecards, adhering to departmental safety rules, and reporting any unsafe activities, conditions, hazards, or safety violations to the supervisor.

Why You'll Love Working Here

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance. Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family.

• Retirement Planning & Financial WellBeing
  Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

Education / Requirements:

• High School diploma required. Associate's degree preferred.

• 2 years of office practice experience required; supervisory experience preferred.

Strengths and Qualities:

The ideal candidate is an experienced change leader with exceptional communication and teambuilding skills, supported by a solid foundation in accounting principles. This individual fosters a culture of shared ownership and accountability, effectively guiding teams through evolving priorities and workloads. The role requires independent management of physician practice communications and operational workflows, as well as strong knowledge of organizational policies and procedures. Success in this position depends on the ability to lead and motivate individuals from diverse backgrounds and roles while maintaining a high standard of professionalism and performance.

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/