Manager, Modern Workplace Engineering

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Manager, Modern Workplace Engineering (MWE) supervises highly technical staff to facilitate and participate in the planning, design, implementation and support of one or more networked systems. The Manager is also responsible for ensuring that procedures are followed, the proper documentation exists for networked systems, and provides top-tier support.

Responsibilities include:

* Own development, delivery, and management of all MWE services to support the business, including, but not limited to: - Desktop OS Deployment - Desktop Application Upgrades - Citrix Remote Access (Xendesktop/XenApp) - Citrix Provisioning Services - Horizon (VDI/AppStacks) - System Center Configuration Manager (SCCM) - Microsoft Local Admin Password Solution (LAPS) - Printer Server Management - Hardware Selection - End-user Experience - Group Policy - Encryption (SecureDoc/Bitlocker) - Workstation Patch Management

* Serves as a technical consultant to the business, other IT platforms and external partners for Modern Workplace Engineering related technologies and services

* Manage internal MWE personnel and contractors. Grow and develop internal team, aligning goals and strategy with work

* Contribute to third party vendor contracts for equipment and services required to meet current business requirements, oversee the health of the MWE systems including maintenance, repairs and upgrades

* Direct reactive and proactive maintenance planning for MWE services to eliminate causes of service disruption and potential loss of revenue

* Act as escalation point for critical problems and incidents, work across teams to identify workarounds and drive ultimate resolutions.

* Ensure the development and maintenance of system architecture and operational documentation

* Ensure MWE operations are compliant with technology and security standards, strategies and roadmaps, liaising with Security and Compliance

* Create and track relevant Service Level Agreements (SLA) and customer satisfaction metrics

* Budget and manage total cost of ownership (TCO) for MWE operations and projects * Evaluate new and existing technologies to ensure "state of the art" solutions and services which focus on value added capabilities, continuous improvement, and realized cost savings

* Drive the release planning and deployment of new MWE services

* Manage projects through to completion including timely, effective communication and stakeholder input.

#LI-DNI #LI-DNP #LI-Hybrid

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Directs the day-to-day operations of the MWE staff
• Provide friendly, concise, and informed technical support for Information Systems Technology staff, MWE users, hospital staff, patients, and the public
• Works with Information Systems Technology architectural and management staff to design, select, and implement networked systems technologies
• Manages the overall health and performance of the networked systems
• Maintains technical competency

• Bachelor's Degree and 3-5 years' experience. This is a technical management position requiring the ability to make decisions based upon the analysis of complex systems which can only be developed through post-secondary education or extensive experience in the field. OR
• High School diploma, or equivalent, and 7 or more years' experience. This is a technical management position requiring the ability to make decisions based upon the analysis of complex systems which can only be developed through post-secondary education or extensive experience in the field.
  • Cisco Certified Network Associate (CCNA) Preferred
  • Microsoft Certified Systems Engineer (MCSE) Preferred
  • Microsoft Certified Systems Administrator (MCSA) Preferred
  • Microsoft Certified Technology Specialist (MCTS) Preferred
  • VMware Certified Professional - Desktop and Mobility Preferred

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $53.05/hr, but your salaried offer will be determined based upon your education and experience.

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children's Mercy location. The incumbent must live in the Kansas City metro area.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.