Senior Consultant - Stakeholder Experience

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Granicus Experience Group (GXG) is Granicus' in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Experience Practice Area to apply a human-centered approach to digital experience and live-event planning, using empathy, data, and insights to nurture the connection between industry and community stakeholder groups and government through external stakeholder engagement. Senior Consultants for Experience Services provide logistical, administrative, and correspondence support for external stakeholder outreach and engagement events.

This role will operate as part of a team to coordinate domestic and international protocol-sensitive external stakeholder engagement events, media appearances, and partner meetings, including management of venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and event-related on-site support. Strong candidates will have a proven track record of planning and executing successful events, managing media relations, and supporting multiple stakeholder groups for clients, preferably for government. Candidates will be experts in email and
social media communications, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

How We Show Up to Work:
* Demonstrate a polished, professional relationship with colleagues & customers.
* Assume positive intent.
* Be collaborative. Create space for and be open to different expertise and experiences.
* Be dependable and reliable for our customers and our colleagues.
* Be organized and manage your own workload.
* Be proactive. Be willing to jump in, not wait to be told.
* Be willing to try something new, not dependent on documented examples.
* Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
* Be open to feedback. Listen with the same passion with which you want to be heard.
* Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Experience:
* 5-10 years of events management, consulting, digital strategy, user experience or
customer experience preferably serving government or at a government agency.
* Proficient in core Digital Communications, Events Management, and CX skills, ideally
supporting a government client

* External stakeholder engagement experience required

* Be proficient in digital-communications tools, and preferably the Granicus family of
products, ranging from email marketing, online collaboration, CRM and Events
management systems, online forms, and social networks to the next new thing
* Solid written, verbal and presentation skills and workshop facilitation skills in a heavy
client-facing capacity
* Experience digesting data and deriving insights that lead to actionable
recommendations, then applying intuition and experience to complement data
* Understand and use digital tools, technologies and trends, then leverage those for client
success, including research and discovery efforts
* Strategic thinker with the ability to exercise independence, autonomy, and sound
judgment in making recommendations and decisions. Skillfully enlist internal stakeholders
to help navigate client relationships
* Ability to be flexible in a changing work environment and to work well under pressure
* Consistently perform against simultaneous projects in a fast-paced environment
* Experience and/or enthusiasm for working with government. Passionate about public
service, industry and stakeholder engagement and all things digital
* Thrive in a fast-paced environment while demonstrating strong personal initiative and
on-time delivery of project tasks and deliverables

Knowledge, Skills, and Abilities

* Proven experience supporting live and virtual stakeholder and industry
engagement events, preferably for government. Provide robust day-of support,
including:
* Check-in management and guest reception
* Audiovisual setup, operation, and coordination
* Timekeeping to maintain agenda discipline
* Real-time troubleshooting and issue resolution
* Coordination with facility and IT support staff
* Lead discovery and planning functions, including stakeholder interviews, event
content audits and assessments, and overall current state event
communications and logistical execution analysis. Discover improvement
insights, then translate those insights into event management frameworks and
actionable plans.
* Act as a trusted advisor to clients, proactively shaping the client strategy and
developing a clear vision to help them meet their goals.
* Act as a primary client feedback conduit to GXG leadership and maintain
proactive approaches to executing client initiatives, anticipating customer
needs and keenly guiding decisions based on data and best practices.
* Continuously demonstrate a polished, professional relationship with colleagues
and clients by being organized, prepared, and proactive. Have an authentic
and polished presence at all times.
* Represent the Granicus Experience Group in industry conferences and
workshops throughout the U.S. and Internationally as needed.
* Become an expert on Granicus products and future product development by
keeping abreast of new and upcoming enhancements to our platform.
* Put forward product enhancements based on client need.

Security Requirement:
Responsible for Granicus information security by appropriately preserving the Confidentiality,
Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

EEO Statement

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.