Software Voice of the Customer Intern - Summer 2026

The Software Voice of the Customer (VoC) Summer Intern will support the Customer Experience (CX) team in listening to, analyzing, and amplifying customer feedback related to Lenovo's software and services portfolio. This role provides hands-on exposure to real customer insights work, including survey analysis, customer interviews, and cross-functional collaboration with product and CX stakeholders. The intern will work closely with CX analysts and managers to help ensure the customer voice is represented in product discussions and continuous improvement efforts. This role is ideal for a student interested in customer experience, data analysis, product management, or user research.

Key Responsibilities

• Support Voice of the Customer (VoC) initiatives by assisting with customer feedback collection, organization, and analysis
• Help analyze survey results (e.g., CSAT, OSAT, NPS) and summarize trends, themes, and key takeaways
• Assist in preparing dashboards, charts, and presentation materials that communicate customer insights clearly
• Support customer interview and feedback programs by helping with logistics, note-taking, and synthesis of insights
• Catalog customer feedback and insights in internal tools and trackers under guidance from CX team members
• Partner with CX analysts to help identify recurring customer pain points and improvement opportunities
• Assist with documentation related to customer journeys, feedback themes, and CX processes
• Participate in team meetings and gain exposure to how CX insights influence product and business decisions

Required Qualifications

• Currently pursuing a bachelor's or master's degree in a related field (e.g., Business, Marketing, Analytics, Psychology, UX, Information Systems, or similar)
• Strong interest in customer experience, user research, or data-driven decision making
• Ability to organize information and identify patterns in qualitative and quantitative data
• Strong written and verbal communication skills
• Comfortable working with spreadsheets, presentations, and basic data analysis
• Curious mindset with a willingness to learn and ask questions

Preferred Qualifications

• Coursework or experience related to customer experience (CX), user research, analytics, or product management
• Familiarity with surveys, feedback analysis, or customer research methods
• Experience with tools such as Excel, PowerPoint, or similar (bonus for exposure to dashboards or analytics tools)
• Interest in technology, software, or digital products