Applications Manager

Job Title: Applications Manager

Location: SBC Corporation

Department Name: IT&S Patient Access

Req #: 0000241892

Status: Salaried

Shift: Day

Pay Range: $144,483.00 - $209,501.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Manager is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to application build, maintenance & optimization. The Application Manager is responsible for the overall design and development of the application. The Application Manager is expected to be knowledgeable about organizational policies, procedures and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Application Manager keeps the IT Leadership team, project team, & operational stakeholders abreast of any key changes & impacts. The Application Manager keeps abreast of software/vendor release information, assesses the relevance of any changes by partnering with business operations, works with vendors and end-users to tailor the system to the organization needs, and participates in the customer readiness activities. The Application Manager engages in mapping current state workflows to future state workflows development, application design and development, testing support, issues resolution, application integration, implementation, and ongoing support activities. The Application Manager ensures the completion of in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software. The Application Manager is responsible for developing and documenting the internal procedures that will be used in conjunction with vendor applications and assess implementation strategies and the impact those strategies will have on workflows and operations. The Application Manager ensures alignment of all application activities with cultural and clinical transformation objectives. The Application Manager identifies and manages resistance to change as related to their respective application of responsibility.

This role is specifically focused on managing the team assigned to transform access within RWJBH's Medical Group via implementation, maintenance, and optimization of: referral workflows/workqueues, scheduling (visit types, waitlist, FastPass, etc.), decision trees - both scheduler and patient-facing (online scheduling), ticket scheduling/bundling, provider search terms, and Hello World patient messaging. Importantly, this role will partner directly with management on the Medical Group team to ensure full-scale optimization from design, implementation, and maintenance through to further enhancements.

Qualifications:

Education:

• Preferred: Master's degree in Health Care, Information Technology, Business, or related field
• Minimum: Bachelor's degree or equivalent years of relevant work experience

Work Experience:

• Preferred: Five (5) to seven (7) years' experience in a health care setting and management of IT team
• Minimum: Three (3) years relevant experience and management of IT/Quality program or team
• Experience with implementing and/or supporting financial/clinical information systems and/or large-scale and complex standardization and implementation of an application is highly desirable
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation
• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Superior organizational and people management skills
• Experience with managing employees, including coaching and performance management
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
• Demonstrated ability to interact with multidisciplinary teams
• Demonstrated application design and implementation skills
• Experience in Application or system installations preferred
• Knowledge of business/clinical/operational areas application is applicable to.
• Demonstration of Leadership positions in area of expertise

Licenses and Certifications:

• Minimum: Certification in Epic Cadence, Prelude
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Required skillset:

• Epic Cadence & Prelude certified (Referrals and/or CRM/Call Management preferred)
• Extensive experience with search terms, decision trees, open/direct scheduling & scheduling optimization including ticket scheduling/bundling, etc.

Application Description:

Applications include Cadence Enterprise Scheduling, CRM/Call Management, Prelude Registration, Referral Management, and self-check-in kiosk (Welcome) for patients to schedule visits and procedures within Epic. The applications provide tools that help improve patient services, keep appropriate slots open, and make efficient use of staff and other resources. Epic MyChart integration helps patient self-schedule and cancel appointments to boost patient satisfaction.

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Perform other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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