Service Technician

Job Title: Service Technician

FLSA Status: Non-Exempt

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI

GENERAL DESCRIPTION / PURPOSE:

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel/rail life.

ESSENTIAL JOB FUNCTIONS:

Functional/Technical Skills

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution

Customer Focus

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

BEHAVIORAL COMPETENCIES:

1. Communication

2. Building Customer Loyalty

3. Decision Making

4. Customer Focus

5. Planning and Organizing

6. Work Standards