Employee Care Administrator II

Key Accountabilities

Data Management & Integrity

• Responsible for entry and maintenance of employee master data and auditing for accuracy of key data points for payroll processing.
• Assist with maintaining data accuracy as it relates to organization, position, and job structure master data in HRIS system.
• Monitor HR Ops Ticket requests and ensure accurate completion within defined SLAs.
• Responsible for processing ticket transactions including but not limited to separations, direct deposit, W4 updates, address changes, one-time payments, pay changes and badge/timecard updates.

Assist with entering US new hire entry, Canada new hire entry, rehire entries.

• Responsible for processing HR Ops related reports, 401k feedback file, arrears report, new hire/term reports, Canada Arrears reporting and special reports as needed.
• Respond and resolve level one incoming employee inquiries received from email, phone or text.
• Assist the leave team with employee responses pertaining to the employee leave of absence.
• Open leave actions within appropriate system.
• Code FMLA and STD time in tacking system.
• Processes leave requests and decision notices.

HR Administration

• Support the Employee Care team with assigning and resolving tickets, answering text message and phone requests
• Maintain employee ID information in global directory.
• Support Leave Administration team, as needed.
• Participate in special projects, as needed.

Process Improvement

• Document Data Team processes, development of checklists and forms to promote structure and ensure legal compliance (i.e. wage and hour laws, data protection laws, etc.)
• Collaborate with the leadership team to identify areas for process improvement to drive solutions.
• Assist in identifying system requirements and testing new solutions.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements

• High School Diploma or equivalent
• Minimum 2-4 years of experience in Customer Service or related experience

Knowledge, Skills and Abilities

Job-Specific Knowledge, Skills and Abilities

• Excellent Verbal, written and interpersonal communication skills.
• Solid experience working with MS Office, particularly Excel.
• Demonstrated time management, organizational, and customer service skills.
• Ability to maintain and handle confidential data in a manner consistent with data security regulations.
• Ability to efficiently and accurately manage high volume of data entry.
• Strong attention to detail, process orientation, and quality of work.
• Ability to manage data for complex organization with variances in pay rules, state requirements, and union rules.
• Ability to function effectively in a ticket-driven environment
• Clear and concise written and verbal communication skills.
• Ability to handle challenging customer service situations with professionalism.
• Ability to manage multiple projects with competing deadlines.
• Discipline to work with highly confidential information and ability to critically analyze data input/output for accuracy and effectiveness.

Role-Specific Knowledge, Skills and Abilities

• Strong Safety mindset including knowledge of safety practices.
• Ability to sit / stand for long periods of time and perform bending, twisting, squatting, reaching and grasping motions with or without accommodation.
• Accountable for cooperating and effectively communicating with all coworkers in areas of safety, quality, production, maintenance and understanding importance of completing assigned tasks and their relationship to other requirements.
• Ability to follow procedures adhering to guidelines and time management.
• Knowledge of general processes and practices related to the position.
• Skilled in verbal/written communication and interpersonal abilities.
• Ability to take initiative and achieve results.
• Able for accurately assess, research, and analyze information to make sound decisions.

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.Request payment of any kind from prospective jobseekers or candidates for employment;
3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.Send checks to job seekers; or
5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.Anyone making an employment offer in return for money is not authorized by TK; and
4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.