Program Administrator Premium Service Center

Program Administrator Premium Service Center

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator Premium Service Center to join our amazing culture. In this role, you will be responsible for opening and monitoring work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyze complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. As a Program Administrator Premium Service Center, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Administrator Premium Service Center.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history.
• Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications.
• Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment.
• Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability
• Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager
• Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.
• Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager.
• Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts.

• Performs other duties and responsibilities, as requested or required.

What You'll Need

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 3 months relevant experience

Preferred Experience: (but not required):

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
• Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

Convergint is an Equal Opportunity Employer.