Order Fulfillment Consultant

Are you passionate about creating seamless order experiences and building strong relationships with partners? Do you thrive in roles where you can optimize processes and collaborate across teams to deliver exceptional customer outcomes? If you enjoy problem-solving and driving continuous improvement, this role could be a great fit for you.

Helping You Thrive By:

• Offering competitive wages and benefits, that support your life both in and out of work
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
• Creating continuous learning opportunities to help you grow and upskill.
• Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day.
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.

You'll Support Meaningful Work By:

• Serving as the primary business consultant between Steelcase North America, dealers, and field sales, guiding dealer activities before orders are created and placed.
• Understanding the Steelcase order fulfillment value stream and optimizing supply chain, manufacturing, and delivery efficiencies to ensure an exceptional customer experience.
• Mentoring and supporting dealers in adopting best practices for order management and pre-order processes.
• Advocating for dealer needs by monitoring dealership performance measures and driving process improvements with quality and manufacturing teams.
• Leading pre-order meetings with dealers and field sales contacts to align expectations and resolve potential issues.
• Collaborating with internal Steelcase departments to fulfill dealer orders and resolve problems effectively.
• Applying Lean and continuous improvement methodologies to enhance operational efficiency.

Minimum Qualifications:

• 2-3 years of experience in a similar role.
• Advanced English proficiency (spoken and written)
• Customer service and order management experience.
• Project management or similar experience

Desired Skills and Experience:

• SAP knowledge
• Strong written and verbal communication skills, with ability to organize and present information clearly.
• Ability to build positive relationships and influence dealer behavior to align with order management best practices.
• Confidence in leading meetings and presenting to groups of varying sizes.
• Problem-solving skills to identify and implement corrective actions for order management issues.
• Familiarity with Lean and continuous improvement methodologies.
• Ability to adapt to changing priorities and manage time-sensitive tasks effectively.
• Bachelor's degree in Business, International Business, Commerce, International Relations, or related field.

Doing better for people and planet

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.