Cardiovascular Clinical Care Services Program Manager

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00022822-2238

JOB SUMMARY

Under the supervision of the Cardiovascular Clinical Service Manager and in partnership with the Cardiology Medical Directors this role provides comprehensive clinical and administrative management for cardiac health programs. This position is designed to offer comprehensive clinical and administrative management of cardiac health programs. This program manager role will focus on the Single Ventricle Program and other programs or initiatives as assigned. The Program Manager shall be responsible for the development and attainment of the service mission, short and long term goals, operational goals and objectives identified for the service, both clinical and operational. The Program Manager and the Medical Director will collaboratively work to assure quality diagnostic and therapeutic services to patients and Medical Staff. The Program Manager will work closely to coordinate needed operational planning activities for the overall benefit of the program. Coordinates and integrates diagnostic and therapeutic services programs and operational changes with other LPCHS and SHC department leaders for proper implementation of services throughout the hospitals. Develops strong working relationships with Directors, Physicians, Managers, staff and patients and families as well as community cardiologists. It is expected that this individual will be a strong program builder as well as strategic thinker who has a proven track record in the field of Pediatric Cardiology.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Acts as liaison between staff, physicians, other health professionals and administration.

* Assists the Children's Heart Center Service Line Director, the Director of Business Development for Cardiovascular Health at Stanford and Medical Directors set and achieve strategic programmatic goals across sites of service.

* Assures the Quality Improvement Program is developed, implemented, and appropriately responsive to the quality needs and opportunities of the patient care arena.

* Builds a collaborative network to ensure patients have access to high quality primary care as well as a wide spectrum of pediatric and adult subspecialty providers.

* Builds the avenue for collaborative learning and clinical research.

* Collaborates with LPCH/SHC/SoM professionals to design and implement clinical research projects with adherence to standard policy and procedure and actively participates in research study design, survey methodology, data analysis and results reporting.

* Directs and controls operating expenses to meet budgetary requirements.

* Ensures operations are in compliance with applicable regulatory and professional standards (JCAHO, Title XXIII, etc.)

* Ensures proper departmental in-servicing and training to meet licensure requirements.

* Monitors all aspects of Quality Assurance and Improvement in the programs.

* Participates in the development, implementation and maintenance of program standards, procedures and protocols with input from the Medical Director as required.

* Prepares annual operating and capital equipment budgets for the program: monitors monthly budget reports, explaining any operational variances as needed in accordance with Program goals.

* Promotes and role models Collaborative Practice with other Healthcare disciplines.

* Provides expertise and analysis regarding reimbursement and makes recommendations for business decisions.

* Reviews department operations for cost and efficiency implements improvements, as appropriate.

MINIMUM QUALIFICATIONS

* Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

* Experience: Two (2) years of cardiac specific patient care; one (1) year of management experience in a progressive healthcare environment preferred.

* License/Certification: RN - Valid California license to practice as a Registered Nurse.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to understand customer satisfaction concepts, who the internal, external and partner-provider customers are, their needs and concerns.

* Current knowledge of new and changing standards, including clinical, reimbursement and regulatory.

* Demonstrated knowledge of and experience with Labor Relations oriented to constructive working relationships.

* Demonstrated skill in application of management theory and practice including systems analysis, financial and human resource management, organizational development, planning, marketing and governmental regulations.

* Effective problem-solving skills.

* Experience and familiarity with computerized systems and software and a willingness to continually develop computer and systems skills.

* Knowledge of Title XXII and JCAHO standards.

* Positive human relations skills to interface effectively with diverse groups of staff, physicians and peers.

* Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $73.70 to $92.44

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.