Patient Service Representative-Primary Care

Description

Clerical/Administrative Support
Req #: 68720

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)
MaineHealth - Scarborough Primary Care
Location: 49 Spring Street, Scarborough, Maine
Schedule: Full Time, Consistent Schedule
Hours:

• Monday - Thursday: 9:00 a.m. - 6:00 p.m.

• Friday 8:30 a.m. -5:30p.m.

• (One-hour lunch daily)
  Work Type: On-site (no remote flexibility)

MaineHealth Scarborough Primary Care is seeking a Patient Service Representative (PSR) to join our team. The PSR serves as an important point of contact for our patients and helps ensure a smooth and positive experience at the end of each visit. This role is responsible for greeting patients, answering telephones, scheduling appointments, and performing general office duties, with a primary focus on check-out functions.

• Provide friendly and professional customer service to patients and visitors

• Perform patient check-out, including scheduling follow-up visits and providing visit documentation as appropriate

• Answer incoming phone calls and route messages accurately and efficiently

• Schedule and reschedule appointments in the electronic medical record system

• Verify and update patient demographic and insurance information

• Collect co-payments and assist with basic billing questions

• Coordinate communication between patients, providers, and clinical staff

• Complete general administrative and clerical duties as assigned

Scarborough Primary Care is a collaborative, high-performing primary care team that supports one another and takes pride in delivering excellent patient care. Our strong communication, teamwork, and positive culture make our practice a rewarding place to work and grow.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

If you have questions about this role, please contact rebecca.rand@mainehealth.org