US LBM Microsoft 365 & Collaboration Specialist

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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• Analyze, diagnose and resolve complex, non-routine issues across Microsoft 365 services, including Outlook/Exchange Online, Teams, SharePoint Online and OneDrive.
• Apply technical knowledge to determine root causes and resolution strategies for issues that do not have predefined scripts or standard operating procedures.
• Conduct advanced technical investigations using message tracing, audit logs, security and compliance tools, and Microsoft 365 administrative portals.
• Evaluate business impact, risk, and urgency to determine issue prioritization, resolution sequencing, and escalation paths.
• Meet or exceed service level and queue health expectations.
• Manage collaboration environments, including shared mailboxes, Microsoft 365 groups, Teams, and SharePoint access structures, in accordance with governance standards.
• Execute approved configuration changes within Microsoft 365 administrative portals, applying technical judgement to ensure alignment with business needs.
• Participate in change management activities, including risk assessment, implementation planning, and post-change validation.
• Participate in planned project initiatives, system upgrades, and change-related activities, including work that may occur outside of standard business hours, based on business requirements.

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

• Bachelor's Degree in Computer Science, Information Systems, or related field preferred, or equivalent combination of education and experience.

• 4+ years supporting Microsoft 365 environments in an administrative or advanced support capacity.
• Hands-on experience with Exchange Online, Teams, SharePoint Online, and OneDrive administration.
• Strong troubleshooting skills with mail flow, permissions, authentication, and collaboration platform issues.

• Experience working with third-party support vendors or managed services.
• Familiarity with ITSM systems and structured support workflows (incident, problem, change).
• Exposure to PowerShell for operational tasks.
• Strong customer service orientation and communications skills.
• Logical, structured problem-solving abilities.
• Ability to manage priorities, maintain queue hygiene, and follow documented processes.
• Ability to communicate clearly with both technical and non-technical users.

• 10% Travel expected.

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.