LMS Admin Assistant

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

The Learning Management System (LMS) Program Assistant II is a selfmotivated, detailoriented technology professional who supports the administration, maintenance, and ongoing development of GMR's Learning Management System. This role plays a key part in managing training curricula, supporting LMS operations, and developing eLearning content, including SCORM and other learning packages.

The LMS Program Assistant II works collaboratively within a shared services model to support internal stakeholders, field operations, and compliance requirements through accurate training administration, reporting, and technical support.

LMS Administration & Training Support

• Build and maintain training curricula within the LMS.
• Support daytoday LMS administration with a focus on events, sessions, and assignment of training.
• Verify learner transcripts for accuracy to ensure appropriate training delivery.
• Build and maintain user profiles for contractors in the LMS.
• Maintain all aspects of events and sessions managed in Cornerstone.

Develop and Maintain eLearning Courses

• Build online training courses using course authoring software and established eLearning templates.
• Assist with course content review and archival processes.
• Maintain databases of active and inactive courses.
• Publish, upload, test, deploy, and maintain eLearning content in multiple formats, including AICC and SCORM.

DaytoDay LMS Administration & Business Support

• Respond timely and proactively to requests for course assignments, training status, reports, and general LMS support.
• Support a shared service delivery model with a strong customer service mindset.

Reporting & Data Analysis

• Support stakeholders and field locations with LMS reporting and data analysis.
• Build LMS reports and organize data into meaningful insights using tables and pivot tables.
• Respond to requests for employee training status, audits, and general administration inquiries.
• Provide reporting and analytics support for SOC2 audits as requested.

Technical Support

• Resolve daily help desk tickets.
• Support end users by researching and resolving access issues and system or course functionality concerns.

• Associate's degree in an IT or Business field preferred.
• Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, Business Administration, or a related field preferred.

• Minimum of two (2) years of relevant experience as an LMS Administrator.
• Experience with Cornerstone LMS, including core, learning, and/or performance modules preferred.
• Experience developing eLearning courses using authoring tools such as iSpring and Articulate preferred.

• Strong Excel skills, including VLOOKUP and pivot tables.
• Highly technologyliterate with the ability to quickly learn new software and systems.
• Positive, proactive approach when supporting end users and internal customers.

The application window for this position is anticipated to close on 3/31/26.

Learn how ourvaluesare at the core of our services and vital to how we approach care and check out our comprehensive benefit options atGlobalMedicalResponse.com/Careers.