Platform Server Support Engineer (Systems Engineer II)

Seeking an experienced Senior Secure File Services & Cloud Infrastructure Administrator to support and enhance the county's enterprise Secure File Transfer (SecureFTP) and secure content collaboration platforms, including Egnyte, Box Enterprise, and related technologies.

The successful candidate will:

• Design, implement, and maintain secure file transfer workflows for internal agencies, external partners, vendors, and public-facing services.
• Ensure all solutions comply with security, privacy, data retention, and governance requirements in close coordination with the Information Security Office (ISO).
• Integrate secure file services with Active Directory, identity and access management systems, automation tools, and application workflows.
• Monitor performance, availability, and utilization using Dynatrace or comparable observability and monitoring tools.
• Troubleshoot complex system, performance, and access issues, providing second- and third-level technical support for mission-critical environments.
• Collaborate with Network, Storage, Database, Application, Security, and Cloud teams to ensure reliable integration and high availability across on-premises, hybrid, and cloud deployments.
• Participate in disaster recovery and high-availability planning, testing, and documentation.
• Develop and maintain comprehensive technical and operational documentation.
• Provide after-hours and emergency support as required.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited four year college or university with a bachelor's degree in computer science, or closely related field; plus one year's systems programming experience in a complex information systems environment.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Demonstrated experience administering enterprise Secure File Transfer (SecureFTP) and secure file sharing platforms such as Egnyte, Box Enterprise, Axway, GoAnywhere, or similar solutions in a large enterprise or government environment.
• Proven experience designing and implementing secure file transfer workflows for internal users, external partners, vendors, and public-facing services while meeting security, privacy, data retention, and governance requirements.
• Strong hands-on experience integrating secure file services with Active Directory, identity and access management (IAM), SSO, MFA, and role-based access controls.
• Experience supporting hybrid and cloud environments (on-premises and public cloud platforms such as Azure and/or AWS) and integrating secure file services with enterprise applications and automation workflows.
• Working knowledge of information security principles, including encryption, data loss prevention, auditing, compliance, and coordination with an Information Security Office (ISO).
• Experience using monitoring and observability tools such as Dynatrace or equivalent to monitor performance, availability, utilization, and troubleshoot complex system issues.
• Demonstrated experience providing Tier 3 escalation support for mission-critical enterprise services with high availability and disaster recovery requirements.
• Strong documentation, communication, and collaboration skills, with experience working across Infrastructure, Network, Storage, Database, Application, Cloud, and Security teams.