Client Operations Specialist

VSP Vision
United States
Feb 16, 2026
With minimal supervision in a distributed workforce, provide service to the company's clients and their brokers. This includes a high volume of routine to moderately complex issues and inquiries for small market clients. Provide support on client servicing and operations related items, including client implementation, renewals, maintenance, analysis, and problem resolution. Consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention Perform all requirements needed to implement new and renewing clients from start to finish Determine appropriate group structure, enter data into appropriate systems, install standard rates and products, and issue group welcome notifications and documents within established time frames Participate in online installation meetings to analyze customer requirements, system capabilities and provide recommendations for structure and membership to support group's routine to moderately complex requirements Analyze customer requirements, provide education on our capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support group requirements within business standards Review new and renewing group structure, eligibility, and rates to ensure accurate group billing, reporting requirements, and member benefit availability Research, resolve and accurately respond to inquiries from clients, brokers, and business partners Obtain and verify partner (broker) licensing information to ensure commissions records are accurate. Coordinate with business partners to resolve membership/billing issues by conducting audits of company and group files both manually and electronically; recommend resolutions and report results Identify revenue growth opportunities when communicating with clients and brokers and forward leads to appropriate sales partners Identify at-risk client and brokers, based on established triggers, and notify sales partners to help retain business Manage process for producing documents to compile contracts, including policies, amendments to the contract, 5500 forms etc., edit specifications to ensure legal obligations are met Comply with data integrity and security policies Job Specifications Typically has the following skills or abilities: Two to four years' Customer Service or Account Service experience, or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Critical thinking and analytical, with a solution-oriented approach to work Must be detail oriented and accurate Strong organization and time management skills to prioritize multiple tasks Proven problem solving, negotiations and decision-making skills Ability to work well and be comfortable with ambiguity and change Demonstrate proficiency in MS Office applications Ability to type 35 wpm Must be available to work within the full range of division hours of operation #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.