Resort Experience Planner Luxury Residence

Omni Hotels & Resorts

United States, Texas, Frisco

Feb 10, 2026

Resort Experience Planner | Luxury Residence

Job Locations

US-TX-Frisco

Requisition ID

2026-132688

# of Openings

Category (Portal Searching)

Front Office Operations

Location

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

Omni PGA Frisco Resort & Spa is seeking an intuitive and detail-oriented Resort Experience Planner dedicated exclusively to our Luxury Residences.

This role serves as both pre-arrival experience curator and on-property host - designing personalized itineraries prior to arrival and delivering seamless, anticipatory service throughout the stay.

The Resort Experience Planner for our Luxury Residences is entrusted with creating a private-residence style experience within a world-class resort setting. Every interaction must reflect Forbes Five-Star standards, emotional intelligence, discretion, and flawless execution.

Success in this role is defined by anticipation, personalization, and effortless service delivery.

Responsibilities

Proactively connect with guests prior to arrival to understand preferences, special occasions, lifestyle needs, and itinerary goals

Design customized experiences incorporating golf, spa, dining, recreation, transportation, and in-residence amenities
Review arrivals, guest history, loyalty tier, and booking details to anticipate opportunities to enhance the stay
Curate thoughtful Moments of Service that create emotional connection
Secure tee times, spa appointments, dining reservations, entertainment, and bespoke requests with precision
Manage deposits, confirmations, billing routing, and detailed reservation notes to ensure seamless execution
Collaborate cross-functionally with Housekeeping, Culinary, Golf, Spa, and Front Office to prepare for arrival
Serve as the dedicated Luxury Residence point of contact throughout the guest stay
Ensure residences are impeccably prepared and personalized prior to arrival
Maintain consistent, polished communication during the stay
Anticipate unspoken needs and resolve concerns with urgency and discretion
Deliver thoughtful surprise-and-delight experiences aligned with Forbes standards
Monitor and track incremental experience revenue generated through curated offerings
Perform additional duties and special projects as assigned, ensuring alignment with Luxury Residence service standards and resort operational priorities

Qualifications

Luxury hospitality experience required; Forbes or Five-Diamond experience strongly preferred
Previous hotel experience in Front Office, Reservations, or Guest Services preferred
Exceptional organizational skills and attention to detail
Strong written and verbal communication skills with refined presence
Ability to learn and master multiple hospitality software systems
Strong working knowledge of Microsoft Excel
Ability to analyze situations and make decisions that exceed guest expectations
Ability to stand for duration of the shift
Ability to lift objects over 50lbs

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.