Principal Product Manager

The M365 Consumer Subscription has grown to be one of the largest subscriptions on the planet and continues to be one of the most strategically important investments at Microsoft. This role as a Principal Product Manager places you at the center of Consumer growth and the AI transformation with Copilot. The E+D Growth Team specializes in Product-Led Growth (PLG), driving user and revenue growth for M365, inclusive of both free and paid users. We operate across the full funnel: from awareness and acquisition through engagement and retention to monetization. We are boundary-less in our approach to building great end-to-end customer experiences, partnering closely with product teams across the company.

We are a modern PM organization inspired to learn from and inform industry best practices for driving Product-Led Growth (PLG) across Microsoftconsumerandcommercialproducts. We are data informed,hypothesis driven, and rigorous in measuring outcomes to ensure customer and business impact. We work hand in hand with industry leading design, user research, marketing, and data science teams to build deep customer understanding andconnectionthatinformthe design of experiences that hundreds of millions of people use every day. We partner closely with engineering teams across the company to deliver world class services,leveragethe latest techniques in AI, and create experiences that connect with M365 customers across Microsoft products. We take a direct role in driving business growth and framing our business value to end users and our vibrant community of fans.

Part of building a successful team is having an inclusive workplace where all people and ideas are welcome. We invest in the health of our team and view "how we work" as seriously as the impact we haveforcustomers and the business. We make team culture part of every leadership meeting andteamall hands, and we learn together in quarterly discussions informed by the needs of our community and the communities we serve. Members of our team lead allyship and mentoring initiatives across Microsoft, and we invest indevelopmentof our team from new hires to the most senior levels.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Define and execute on the Product-led Growth strategy for growing the M365 Subscription growth across Windows, Office, Edge, and the broader Microsoft ecosystem.
• Articulate a phased product vision that aligns with Microsoft's business objectives, synthesizing customer data with market, competitive, and technology trends to inform product direction.
• Partner closely with design and engineering teams to deliver and optimize investments that improve the M365 experience across Microsoft and across platforms.
• Participate and drive cross-company forums and strategic partnerships, including with Windows, Office, Edge, and other major business units.
• Continually invest in PLG best practices for measurement, experimentation, and operational rigor in how we work; working closely with data teams and also partnering with business teams on targets and ongoing performance.
• Engage with customers and customer listening signals to ensure we have a strong qualitative understanding of product quality and performance.
• Lead partnerships and cross-company initiatives that ensure the best customer experience and effectively leverage deep technical investments to support teams across Microsoft.

• Bachelor's Degree AND 10+ years experience in product/service/program management or software development
  • OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 15+ years experience in product/service/program management or software development
  • OR equivalent experience.
• 6+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 8+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 8+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• 10+ years of experience in product/program management within large-scale technology firms.
• Ability to lead complex, cross-functional and cross-team initiatives that modernize operational processes and reduce overhead.
• Product management experience in growth, engagement, or ROB automation, ideally within large-scale ecosystems.
• Customer-driven focus; observing subscribers/gathering feedback, and working with Product, Design and Research teams.
• Expertise in data-driven decision-making: designing dashboards, funnel instrumentation, and experimentation frameworks.
• Skilled at partnering with engineering, data science, and product teams to deliver automated reporting and insights.
• Ability to influence senior stakeholders and drive alignment across multiple product groups without direct authority.
• Experience applying quantitative and qualitative research to optimize acquisition, onboarding, engagement, and retention funnels.
• Comfortable operating in ambiguous environments and able to "cut through the noise" using data-driven decisions.
• Growth mindset - a desire to learn, improve, and show persistence in the face of setbacks.