Business Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, Public Sector, Health and Life Sciences and other industry-specific customer segments.

We are looking for Business Program Manager who will be responsible for creating communities for field sales and partner audiences to share best practices and learn about initiatives for driving customer success programs and solutions with end customers. You will collaborate with cross-functional teams, leaders, and stakeholders to shape the program vision, plan, drive community engagement and participation.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business insights and trends (e.g., customer feedback and expectations) to identify stakeholders and program scope, and stay current, agile, and competitive.
• Collaborates with others to understand overall business goals, objectives, and strategies, as well as short-and long-term business priorities (e.g., artificial intelligence [AI], security, efficiency, quality).
• Understands and identifies current program risks, impact, and mitigation plans, in collaboration with others.
• Identifies internal opportunities to develop new programs and improve current ones, with minimal guidance.
• Collaborates with others to identify root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, establish and maintain alignment with stakeholders/leaders, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record.
• Begins to improve operations of existing programs by identifying appropriate methodologies and best practices, defining and diagnosing program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues.
• Drives clarity in program issues and strives for simplification.
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design security-, privacy-, and other regulatorily-compliant programs from initiation to delivery, with guidance.
• Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
• Strong passion to learn about new software, AI or security technologies (e.g. pursuit of training or certifications)
• Demonstrated ability to help colleagues or customers understand new technologies and apply them

Additional or Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.