New

Principal Product Manager

Microsoft
$139,900.00 - $274,800.00 / yr
United States, Washington, Redmond
Feb 04, 2026
Overview The Cloud & AI organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. The Security Care team, part of the Customer ExperienceinEngineering (CxE) organization within Microsoft Security, is dedicated to delivering exceptional customer support experiences. We manage complex escalations, resolve critical issues, and drive systematic improvements, enabling customers to rely less on direct support. Our customers range from small and medium businesses to large strategic enterprises.We are seeking aPrincipal Product Managerwho is passionate about customer experience, supportability, and driving systematic changes across Microsoft Security. You will serve as the customer champion, leading cross-Microsoft initiatives that reduce support load, improve product quality, accelerate customer self-help, andeliminatefriction across identity, security, compliance, device management, and other cloud technologies. Microsoft's cloud business is experiencing unprecedented growth. As organizations accelerate their digital transformation, they rely on Microsoft Security cloud services to safeguard data, protect identities, and manage devices at scale. You'll directlyimpactthe experience of millions of customers using Microsoft Security products, drive systematic improvements that make cloud services more reliable and self-service friendly, and work at the intersection of technology, customer advocacy, and product innovation. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. #MSFTSecurity Responsibilities Responsibilities: Define and drive theSupportability-by-Design strategy across engineering teams, ensuring reliability, maintainability, anddiagnosability are embedded into product planning. Lead cross-functional initiatives that improve supportability, reduce incidents, and enhance AI-powered self-service capabilities. Leverage data analytics to detectemerging support patterns, predict incident trends, and guide investments in diagnostics, automation, and self-service. Partner with CxE, CSS, Product Engineering, Data Science, and Field leadership to implement supportability improvements at scale. Operate with high autonomy to set standards that scale globally, influencing multiple engineering groups. Advocate for customers internally, ensuring the voice of the customer drives product decisions and systematic improvements. Embody ourcultureandvalues Qualifications Required Qualifications Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft CloudBackgroundCheck: This position will be required to pass the Microsoftbackgroundand Microsoft Cloudbackgroundcheckupon hire/transfer and every two years thereafter. Preferred Qualifications Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). 3+ years of customer-facing experience. Deep knowledge of Microsoft Security products (e.g., Entra, Intune, Purview, Defender) and identity ecosystems, including enterprise integrations (e.g., Okta, Microsoft identity stack). Extensive experience in product management or engineering leadership within cloud or enterprise security ecosystems. Strong understanding of identity, security, compliance, and device management technologies. Proven ability to influence engineering teams, navigate business priorities, and drive systematic change across complex organizations. Hands-on problem-solving skills with a focus on customer impact and success. Experienceleveragingdata analytics and AI to enhance product reliability and customer support. Exceptional communication, collaboration, and leadership skills witha track recordofnavigating andleveraginghigh-performing teamsfor driving results. Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.