Project, Process, and Change Management Intern

Who are we?

Job Summary

The Global Billing, Credit and Collections Project, Process, and Change Management team drives operational excellence by supporting strategic initiatives, optimizing processes, and helping our global Operational team adopt new ways of working. The intern will contribute to project coordination, process mapping and improvement activities, change adoption efforts, and key reporting and documentation that enable successful program delivery.

We are seeking a proactive, organized, and detail-oriented Project, Process, and Change Management Intern to support our team in delivering high-impact business initiatives. The ideal candidate will help coordinate project activities, document and improve processes, analyse operational metrics, and support change management tasks.

This internship provides hands-on experience across project management, process improvement, and organizational change-ideal for someone looking to build skills in a dynamic, collaborative environment.

Responsibilities

• Support project planning activities, including preparing status reports, maintaining project documentation, and tracking deliverables

• Assist in mapping, analysing, and improving business processes using tools such as Visio or Miro

• Collaborate with project managers and stakeholders to gather requirements, document workflows, and identify pain points

• Help develop change management materials including communications, training content, and stakeholder updates

• Contribute to reporting and metrics tracking to monitor progress, risks, and issues across projects

• Assist in streamlining project and process documentation to improve efficiency and clarity

• Conduct research and gather information to support project scoping, best practices, and process improvement recommendations

Qualifications

• Currently pursuing a degree in Project Management, Business Administration, Operations Management, Industrial Engineering, Finance and Accounting, Organizational Leadership or Development, or a related field

• Strong organizational and analytical skills, with the ability to interpret data and understand process dependencies

• Proficiency in Microsoft Office Suite (e.g. Excel, PowerPoint)

• Exposure to project or process tools (e.g., MS Project, Visio, Miro, Power BI, or similar) is a plus

• Excellent attention to detail and ability to manage multiple tasks simultaneously

• Strong written and verbal communication skills

• Ability to work both independently and collaboratively within a fast-paced team environment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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