CQI Analyst

Expected Semimonthly Salary:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

This CQI Analyst position is assigned to support the Child Care Financial Assistance (CCFA) division. While the CQI Analyst job description applies to agency-wide and outlines responsibilities across both Early Learning & Care (ECL) and CCFA programs, this recruitment is specifically for a CQI Analyst who will focus on CCFA compliance monitoring, quality improvement, provider experience, data analytics, and program oversight.

General Summary:

Under general supervision of the Continuous Quality Improvement (CQI) Manager, the CQI Analyst will be assigned an area of focus in their respective division to perform program monitoring and data analytics to ensure compliance and the effective implementation of services in compliance with CCRC policy as well the applicable standards and regulations governing the service area focus, including but not limited to one of the following:

Early Care and Learning (ECL): CACFP federal regulations, Head Start Act, Head Start Program Performance Standards (HSPPS), Caring for our Children Basics, California State Preschool Program (CSPP), Early Learning Outcomes Framework (ELOF), and other applicable federal, state, and local regulations, including licensing.

Child Care Financial Assistance (CCFA): Los Angeles County Department of Public Social Services (DPSS) Stage 1 Contract, California Department of Education (CDE) and California Department of Social Services (CDSS) Title V Contracts including Stage 2, Stage 3, and Alternative Payment, Department of Children and Family Services and the Emergency Bridge Program, agency policy, legislative issues as they may affect program funding and implementation, and other applicable federal, state, and local regulations, including licensing.

Essential Duties and Responsibilities:

Within a team structure, the CQI Analyst will perform the following responsibilities within the assigned area of focus using CQI processes and principles ensuring access, outcomes, and participation across the division. The CQI Analyst travels to other CCRC and community locations throughout Los Angeles and San Bernardino Counties to conduct continuous quality improvement and program monitoring functions; to receive, review, and audit documentation; meet with division management; foster in-person collaborative business relationships; participate in external and internal trainings across the organization and facilitate CCRC participation with community organizations. The CQI Analyst is a Subject Matter Expert in the assigned area of focus to ensure that program outcomes meet the required performance standards and adhere to the applicable policies and regulations to perform the following:

Data Analytics and Continuous Quality Improvement (55%)

• Analyze, aggregate, and interpret data collected during monitoring and identify trends using a variety of statistical techniques, prepare and submit timely and accurate reports for utilization by the division's management to drive program quality, and child/family outcomes.
• Prepare a variety of technical, statistical, and narrative reports, correspondence, and other written materials.
• Partner with the division's management team(s) to:
  • Review findings and validate data gathered. Communicate identified program strengths, and recommendations for improvement to ensure continuous quality improvement. Assist in implementing changes resulting from data collection and analysis.
  • Investigate reasons for concerns identified during the quarterly monitoring. Explore solutions/action steps to prevent recurrence and improve service quality and program impact.

Program Monitoring (40%)

• Research, implement, monitor, and analyze program compliance with CCRC policy as well the applicable standards and regulations governing the service area focus.
• Monitor departments and/or subcontractors (e.g. Co-Recipient), as assigned, to ensure effective implementation of division's programs, CCRC policy, as well the applicable standards and regulations governing the service area focus.
• Monitor program outcomes in accordance with SOP for area of focus, such as quarterly monitoring, goals documented three times a year, meet the standards required of the program area.

Program Monitoring duties are assigned based on the area of focus

Early Care and Learning

Nutrition Services

Health Services

ERSEA - Enrollment, Recruitment, Selection. Eligibility and Attendance

Program Governance & Family Engagement

Child Care Financial Assistance

• Monitor the application of program requirements for the Emergency Bridge Program including Department of Children and Family Services requirements, the DPSS Stage 1 Contract and CDE/CDSS Title V Contracts including Stage 2, Stage 3, and Alternative Payment.
• Monitor the delivery, quality, and tracking of the provider experience including engagement and eligibility ensuring providers eligibility, enrollment, and documentation related to CCFA programs ensuring compliance with county and state guidelines and meet the division's goals for customer service.

Case Management, Enrollments, Authorizations, and or Emergency Bridge Program

• Monitor the delivery and tracking of family and provider engagement for all program options to ensure eligible families are receiving subsidized child care services timely.

Provider Payments and Provider Liaison

• Monitor the process of child care provider payments on behalf of parents participating in subsidized child care programs ensuring compliance with county and state guidelines.

Job Specifications

Minimum Requirements

• Education: Bachelor's Degree required relevant to the position concentration:
  • ECL: Bachelor's degree in Early Childhood Education or a related field.
  • Nutrition/ Health: Bachelor's degree in Nutrition, Health Education or a related field.
  • CCFA:
    • Bachelor's degree in Family Studies, Social Work, Child Development, Public Administration, Business Administration, or a related field OR;
    • Associate's degree in Family Studies, Social Work, Child Development, Public Administration, Business Administration, or a related field, combined with additional directly related professional experience as outlined below
• Experience: Five (5) years of professional experience relevant to the position concentration that supports the incumbent in successful demonstration of the essential job functions:
  • ERSEA/EHS CCP/ Program Governance & Family Engagement/ Education and Child Development: Experience in Early Childhood Education, Head Start, program monitoring, mentoring or coaching, data integration/analysis, adult training, large and small group facilitation, supervision, leadership, customer service, or related experience.
  • Nutrition/ Health: Experience in CACFP in Early Childhood Education, Head Start, program monitoring/quality assurance, data integration/analysis, adult training, large and small group facilitation, supervision, leadership and coaching, customer service, or related experience.
  • CCFA: Experience in a public agency, case management, social services, or early childhood program, program monitoring/quality assurance, data integration/analysis, adult training, large and small group facilitation, supervision, leadership, customer service, or related experience.
    • For CCFA positions only: If the minimum education requirement is met through an Associate's degree, a minimum of eight (8) years of directly related professional experience in the areas listed above is required.

• Professional/Technical Certifications:
  • ECL ONLY: Obtain or hold, and maintain a CPR, First Aid Certification, Hearing and Vision certification if needed within six months from the date of hire and Mandated Child Abuse certificate within 30 days of hire.

• Technical Requirements:
  • Intermediate proficiency level using Microsoft Excel, Word, PowerPoint, Outlook and video conferencing tools including Zoom and Microsoft Teams.
  • Experience using data software (i.e., Tableau).

• Travel: This position requires 25% of travel. Travel will consist of travel between Los Angeles and San Bernardino Counties locations, to conduct audits, attend meetings, trainings, CCRC sponsored events and conferences. Some overnight travel may be required. Some travel/business related driving required; Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and DMV clearance required.

• Work Schedule: This position is Hybrid Full time, typically M-F, ability to at times work a non-traditional work schedule including early mornings, late evenings, and weekends.

• Work Environment: Standard office environment with moderate level of background noise.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, *101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Please review the full job flyer here: CQI Analyst

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) 717-1000 ext. 6599 or email them at Recruiting@ccrcca.org.