Time & Pay Solutions Specialist

Description

Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team.In this role, you will be responsible for providing support related to timesheet and payroll customer service, audit requests, status reporting, special projects, and other duties as assigned.

Primary Responsibilities:

• Assist employees with timesheet questions including recording of hours which may be confidential in nature.
• Perform timecard corrections in the system of varying complexity
• Provide appropriate timesheet and payroll information to Human Resources/Legal when necessary.
• Assist employees with creating paper correcting timesheets when needed
• Recommend actions to resolve timesheet discrepancies.
• Ability to review and analyze pay data and resolve pay related questions.
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Other duties as assigned

Required Qualifications:

• High School diploma and 2+ years' timesheet administration or time charging experience in a defense contracting industry.
• Excellent communication skills.
• Strong Microsoft Office experience a must.
• Ability to work overtime when special projects occur.
• Strong working knowledge of time charging and payroll policies and procedures to ensure adherence to Company Policy and Federal Labor Laws.
• Deadline oriented and ability to multi-task
• Proven working experience in providing customer phone support
• Working knowledge of helpdesk software, databases, and remote control
• Strong client-facing and communication skills
• US citizenship is required and able to obtain security clearance as needed
• Able to work US East Coast hours

Desired Qualifications:

• The ability to complete assignments independently.
• Good written and oral communications skills.
• Must be resourceful to find answers to questions

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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