Chief Executive Officer (CEO)

Pay, Benefits, & Work Schedule

Pay Grade: _25_ 
Pay Range: Midpoint: $128,012
District: Statewide
Classification:   FT

The Delaware Transit Corporation (DTC) is an operating Division of the Delaware Department of Transportation (Del DOT) and operates Delaware's statewide transit system (DART First State) consisting of fixed route, paratransit, and microtransit services.  In addition, DTC partners with Amtrak and SEPTA to bring SEPTA commuter rail into New Castle County Delaware.  DTCs operating and capital budgets are part of the overall Del DOT budget approved by Delawares General Assembly. Funding is primarily provided through a combination of Delawares Transportation Trust Fund and the Federal Transit Administration.

DTC maintains a fleet of over 550 buses at 6 vehicle maintenance garages located throughout the state.  DTC fulfills its mission through its dedicated team of over 1,100 employees and annual operating budget of approximately $158 million (FY26).  Services are both directly operated and contracted, and a majority of the frontline employees are represented by one of three labor unions.

The Chief Executive Officer (CEO) of DTC is responsible for the overall administration, management, and operation of the statewide, multi-modal transit division of the Delaware Department of Transportation (Del DOT).  This position is responsible for providing strategic leadership by working with the executive management team to establish long range goals, strategies, plans and policies in accordance with the overall mission of the Corporation and the long-range plan of the Delaware Department of Transportation. The CEO is a standing member of the two Metropolitan Planning Organizations (MPOs) Executive Councils and represents Del DOTs Secretary of Transportation on transit related committees and organizations, such as the Northeast Corridor Commission and the American Public Transportation Association.

ESSENTIAL FUNCTIONS:

Position Specific

• Lead the development and implementation of the Corporations strategic plan Direct the overall financial and administrative operations of the Corporation and responsible for ensuring compliance with all applicable requirements of state and federal law, regulations and rules
• Lead the development of operational metrics, goals and key performance indicators that align with the corporate strategic plan
• Direct the implementation of improvements to transportation programs which meet the needs of the community while maintaining a customer focused environment
• Recommend and coordinate practices and policies as established through the Office of the Secretary of Transportation
• Represent the Corporation in the media and at public settings and event Represent the Secretary of Transportation in matters related to statewide transit operations
• Establish and communicate the Corporation's priorities, values and tone
• Advise on multi-modal transit services throughout the State
• Render judgments in situations where safety, customer service, and financial commitments are at issue

Technical Skills:

• Analyze and provide recommendations on all transit management issues, which require the attention of the Secretary, and for identifying such issues as they arise, as well as responding to requests for analysis

Collaboration:

• Serve as a member of the Secretary of Transportations senior leadership team
• Member of the Wilmington Area and Dover-Kent Metropolitan Planning Councils
• Collaborate with local and federal stakeholders (FTA, Amtrak, SEPTA, etc.) for the coordination and delivery of transit services
• Represent the Corporation and its employees with other members of the Department of Transportation, with the Legislature and other elected officials and with consumers

Management:

• Establish rules and prototype solutions for the guidance of others in response to issues not amenable to standard or regulatory approaches
• Develop, implement and manage performance standards that promote a high level of customer service and are aligned with the goals of the Corporation
• Manage senior level staff

Policies

• Lead the development and implementation of policies, procedures, and standards for the efficient, safe and effective operation of the transit system

Compliance

• Assure Corporation is in compliance with state and federal requirements
• Establish and enforce Public Carrier and TNC regulations

Performs other duties as requested by Senior Management

QUALIFICATIONS:  The position requires expertise and training in the concepts and principles of contemporary transit, financial, human resource, customer service, safety, planning and marketing management with sufficient background in the technical disciplines required to provide leadership in a multi-modal transit organization. Ability to make decisions based on the context of customer service requirements, legal requirements, financial and labor management constraints, safety considerations and responsiveness to service and management.

SKILLS AND ABILITIES:  Ability to think strategically with respect to the accomplishment of the Corporation¿s overall goals. Ability to be detail-oriented. Skilled in managing a large, multi-disciplined organization. The ability to manage the application of current and evolving technology. Ability to use independent judgement and keep information confidential. Ability to utilize performance metrics to evaluate and refine business processes. Possess strong problem-solving, motivational, time management, leadership and organizational skills.

COMPUTER SKILLS:  Demonstrated proficiency in Microsoft Office software products.

CUSTOMER SERVICE:  Strong interpersonal skills to foster teamwork and create positive connections with customers. Lead efforts to increase efficiencies improving customer service.

MINIMUM EDUCATION AND EXPERIENCE:

Bachelors degree and ten plus years experience effectively leading multi-faceted organizations which includes utilizing integrated and complex problem-solving and operational analysis. Strategic thinking that fosters quick resolutions with respect to an organizations overall goals. Masters degree and transit/transportation experience is preferred.

REQUIRED CERTIFICATES/REGISTRATIONS:  N/A

LANGUAGE SKILLS:  Excellent verbal and written communication skills. Ability to read, analyze and interpret complex business periodicals, professional journals, technical materials, financial reports, legal documents and governmental regulations. Ability to respond to inquiries or complaints at all levels. Ability to write and deliver speeches and articles for proposed publication and financial information.

MATHEMATICAL SKILLS:  Ability to work with significant mathematical concepts including statistical analysis.

REASONING ABILITY:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to maintain an appropriate business demeanor.

PHYSICAL CAPABILITIES:  The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS: The environmental characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

• Applicants must be currently authorized to work in the United States on a full-time basis
• DTC will not sponsor applicants for work visas

The Delaware Transit Corporation is an equal opportunity employer and service provider. We consider applicants for all positions without regard to race, marital status, genetic information, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, housing status, disability, veteran status, or other protected class.

DTC is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call (302) 760-2891. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

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