Scheduling Coordinator - General Surgery - Days

Scheduling Coordinator

General Summary

The Scheduling Coordinator serves as the centralized owner of the master schedule template for a designated clinical specialty across all sites of practice. This role is responsible for maintaining consistent and standardized scheduling practices, ensuring optimal outpatient availability, and facilitating patient access. Under general supervision, the coordinator collaborates with internal scheduling teams and external stakeholders to proactively manage and report on clinic resource time.

Experience: 1-2+ years in an ambulatory or outpatient setting (primary care/specialty). Triage/phone management experience strongly preferred.

Systems: Proficiency with major EHRs (Epic/Cerner/Allscripts), secure messaging, and telehealth workflows.

Key Responsibilities

Master Schedule Ownership

• Solely manage and maintain the product line master schedule template.
• Own and implement all schedule changes for the service line.
• Ensure consistency and accuracy across all provider templates and scheduled clinic resources.

Scheduling Operations

• Monitor and report on outpatient availability across all sites within the assigned specialty.
• Act as a centralized resource for scheduling inquiries from referring physicians, patients, and internal teams.
• Respond promptly to patient scheduling needs and access issues.

Collaboration & Communication

• Partner with Contact Center, RPO, and other scheduling departments to align scheduling strategies.
• Communicate scheduling protocols and updates to relevant stakeholders.
• Serve as a liaison between clinical teams and administrative scheduling functions.

Standardization & Compliance

• Ensure standardized scheduling practices, protocols, and procedures across all sites.
• Maintain compliance with organizational policies and service line requirements.
• Identify and implement process improvements to enhance scheduling efficiency and patient access.