New

Desktop Support Analyst

TEKsystems
$23.00 - $29.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Stayton
Jan 08, 2026
Overview: We are seeking a customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical assistance for end users. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting core business applications in a fast-paced environment. Key Responsibilities: * Provide desktop and helpdesk support via phone, email, and in person, including Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. * Triage and process tickets in the helpdesk system, following established workflows and scripts to ensure timely resolution. * Perform Active Directory tasks such as new user setup, password resets, and basic configuration changes. * Support Office 365 applications, with a focus on Microsoft Exchange for email configuration and troubleshooting. * Deliver exceptional customer service by communicating clearly and professionally with end users and maintaining a positive support experience. * Document all work performed in the ticketing system and escalate complex issues as needed. Qualifications: * Previous experience in desktop and helpdesk support, including ticket management and troubleshooting. * Hands-on experience with Active Directory for user account management. * Familiarity with Office 365 and Microsoft Exchange. * Strong customer service skills and ability to work effectively in a team environment. * Excellent problem-solving and communication skills. Job Type & Location This is a Contract position based out of Stayton, OR. Pay and BenefitsThe pay range for this position is $23.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Stayton,OR. Application DeadlineThis position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.