Director PMO

The Director of the Project Management Office (PMO) for Akkodis US & Canada plays a mission-critical role in driving strategic transformation, operational excellence, and delivery governance across the region. This leader will work closely with the Head of Akkodis US & Canada and the North America President's office to execute high-impact initiatives that support business growth, organizational transformation, and operational standardization.

The ideal candidate has a strong background in IT services and solutions, experience leading complex strategic programs, and deep knowledge of project management tools, methodologies, and governance frameworks.

This role also integrates select responsibilities traditionally associated with Quality Management to ensure disciplined execution, robust internal controls, and continuous improvement across delivery and operational processes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Strategic Program Leadership

• Lead and manage a portfolio of mission-critical strategic initiatives in partnership with the Head of Akkodis US & Canada and NAM President's Office.
• Provide strategic leadership and oversight for cross-functional transformation projects impacting operations, service delivery, digital enablement, and customer experience.
• Define project scope, objectives, KPIs, timelines, and success measures in alignment with regional and global priorities.
• Ensure project results meet requirements regarding technical quality, reliability, scalability, and schedule.
• Monitor progress, identify risks, and recommend changes in scope, resources, or timelines as necessary

PMO Governance & Operational Excellence

• Establish and maintain consistent project terminology, methodologies, and governance processes across the region.
• Partner with IT, Finance, HR, Delivery, and other stakeholders to assess legal, technological, financial, and people implications for major initiatives.
• Support business case creation and ROI evaluation for strategic initiatives and investments.
• Provide regular program updates, executive summaries, and recommendations to US & Canada leadership and the NAM President's Office.

Quality Management & Delivery Performance (Integrated Responsibilities)

• Coordinate with Technical Delivery and Recruitment delivery leaders on the application and continuous improvement of the regional Quality Management System (QMS) to support operational excellence.
• Monitor key performance indicators, customer satisfaction survey (NPS) results, and delivery metrics, consolidating insights into actionable recommendations.
• Ensure internal process reviews, delivery performance assessments (OTD/OQD), and customer satisfaction monitoring are executed consistently.
• Support the maintenance and renewal of quality certifications and ensure alignment with corporate standards.
• Lead improvement initiatives that enhance operational efficiency, delivery quality, and customer experience.

Cross-Functional Leadership & Governance

• Consult with functional teams to ensure alignment on resource allocation, dependencies, and shared objectives.
• Build strong relationships across IT services, solutions, delivery, commercial, and operational teams to enable systemic improvements.
• Provide coaching and guidance on project management tools, techniques, and best practices.
• Serve as a strategic advisor and coach to project stakeholders, project managers, and functional leaders, enabling stronger project execution across the region.
• Facilitate collaboration across teams by clarifying roles, responsibilities, and interdependencies without direct managerial authority.
• Create an environment that encourages accountability, transparency, innovation, and continuous improvement across project teams.
• Identify capability gaps in project management practices across the region and work with functional leaders to recommend training, tools and development opportunities.

Technology, Tools & Resource Management

• Ensure appropriate resources processes, tools and people are in place to support regional PMO.
• Champion the use of project management tools and systems to drive visibility and standardization
• Recommend investments in new systems, certifications, or tools that enhance operational effectiveness

Other Responsibilities

• Participate in special projects and perform additional duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's degree in business, technology, or a related field (Master's preferred).
• Minimum of seven (7) years of progressive project/program management or PMO leadership experience.
• Experience within IT services, engineering services, or technology solutions environments strongly preferred.
• Proven track record leading strategic transformation initiatives in complex or matrixed organizations.
• PMP / CPM or equivalent certification required; Lean Six Sigma, Agile, or other process improvement certifications preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Strong interpersonal, verbal, and written communication skills across all organizational levels.
• Ability to navigate complex organizational structures and influence outcomes across multiple stakeholder groups.
• Demonstrated ability to lead and motivate cross-functional teams.
• Excellent prioritization and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Expertise in evaluating business processes and implementing improvements.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Proficient in project scheduling, cost estimation, planning, and resource allocation.
• Familiarity with HRIS Systems (Peoplesoft, SuccessFactors) ATS (Bullhorn), CRM systems (e.g., Salesforce), and modern PMO technologies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Projects, Visio).
• Ability to assess emerging trends and anticipate impacts on business operations

Reporting Structure : The role will directly report into the Head of Akkodis US and sit on the Akkodis US Senior Leadership team. The position is designed to function as a strategic individual contributor

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

The anticipated annual base salary range for this position is $103666.3 - $190054.9. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year

Posting date: 01-05-2026