3D Modeling Product Specialist

This individual will specialize in 3D Modeling and the associated skills that accompany Job-File Creation, manipulation, and consultation. In addition this individual will provide phone support for both internal and external customers for all Topcon, Carlson, and other manufacturer products sold and supported by RDO Equipment Co. This position will partner across company lines to develop and implement a successful 3D modeling solution to the Construction Industry catering to all manufacturers of 3D systems, including: Topcon, Trimble, Carlson, Caterpillar, and Leica.

Specific Duties Include:

• Create a sustaining 3D Modeling business throughout the nation and partner with RDOIC Account Managers, Topcon Dealers, Topcon customers and competing brand customers to provide a source for 3D Job-File creation, manipulation, and consultation.
• Become skilled with the various design software (ie Terramodel, Microstation,Topcon, Civil 3D, Agtek, Carlson, Bentley) required to provide a complete solution for our customers both Internal and external.
• Develop processes and procedures for limiting the associated Risks to RDO Equipment Co. for providing 3D Data.
• Work alongside the Technology Support Manager to develop and implement a successful business model for this new venture.
• Develop relationships and network throughout the industry to monitor and participate in all product activities. Be recognized as a solutions provider and a wealth of expertise for our customers.
• Adhere to quality control system metrics for tracking pertinent performance expectations.
• Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes.
• Fully utilize the system capabilities of the Cisco phones and any potential integration with the business system.
• Make recommendations for future support success based on hardware and software needs.
• Maintain the system by which we track and catalog all calls and their related issues so that other specialists and field personnel have access to the issue and the resolution. Communicate with internal and external customers to support the RDO Market Place Website.
• Maintain internal and external customer's subscriptions including Topcon Total Care, TopNET, Tierra, Magnet and Carlson Software, and Sitelink subscriptions.
• Receive and log all internal and external customer phone calls and provide support.
• Prepare and lead technical training presentations for all regions, as requested.
• Communicate regularly with field teams on issues that are apparent with our
• Manufacturer Partner products and learn from them.
• Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties.
• Follow all safety rules and regulations in performing work assignments.
• Prepare reports for communicating logged Issues.
• Perform any other special duties as requested by Management to ensure customer satisfaction.
• Demonstrate a willingness to learn.
• Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Perform all other duties as assigned by the manager and assist other department personnel to ensure customer satisfaction.
• Attend required company meetings and participate in constructive discussion.
• Participate in any and all appropriate training offered RDO Equipment Co.
• Conduct self in the presence of customers so as to present a professional image of RDO Equipment Co.

Job Requirements:

• Strong background in 3D Modeling and Job-File Preparation.
• Proficient knowledge of 3D Design software commonly utilized in the Construction Industry.
• Strong communication and interpersonal skills.
• Strong customer relations skills.
• Proficient computer and phone skills.
• 3+ years of industry experience or related field.
• Ability to travel to other RDO locations along with occasional training.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.