Remote 
Student Services Analyst (Academic Advisement)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 Jan 06, 2026 | |
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Student Services Analyst (Academic Advisement) Job ID: 321902 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary PURPOSE AND SCOPE OF THE ORGANIZATIONAL UNIT The Division of Student Affairs is comprised of student-centered units and services that are dedicated to advancing the quality, cohesiveness, and cultural relevancy of the student experience at MCC and beyond. The Office of Student Retention and Completion is a part of the Student Affairs Division and drives the successful improvement of student retention and graduation rates while serving as a centralized space for students to access common student services to strengthen their ability to navigate Mesa Community College and achieve their academic and career aspirations. The goal of the Retention and Completion area is to enhance the student experience by providing support with educational planning, resource awareness, and success strategies. The unit leads, coordinates, and implements targeted interventions guided by evidence-based practices and institutional data and analytics to support student success and the institution's retention and persistence goals through the provision of academic supports and early intervention strategies that promote student success. The office provides a myriad of workshops, activities, and programming that promote a successful college transition, student development and self-efficacy, academic and personal success, engagement, timely graduation, and lifelong learning from the first year to graduation. In addition, the Office of Student Retention and Completion leads and supports large- and small-scale assessment projects, while developing and monitoring early alert systems and protocols. The unit is comprised of critical functional areas that include: Academic Advising, First-Year Success, TRiO, American Indian Institute, International Education, and Mesa College Promise. PURPOSE AND SCOPE The academic advisor plays a critical retention role in providing academic advising services and has a strong commitment to advising students for academic, personal, and career success. The Academic Advisor serves as the primary advisor for their assigned student caseload and works closely with the faculty and other student service departments to provide students with the support and resources needed to achieve their goals. The purpose of the academic advisor position is to provide students with personalized guidance for academic planning and career pathways. The scope of the role entails in-person and virtual student services in support of persistence and retention for credential/degree completion. DESCRIPTION OF WORK Within a case management model approach to interacting and managing students with academic advising needs, the advisor provides guidance to MCC students about academic, transfer, career/workforce, and student development issues, needs, or experiences. The Academic Advisor is student focused, connection building, and compassionate problem solvers. An advisor works closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming academic and non-academic barriers that may affect their ability to complete their educational goals successfully. Knowledge and understanding of specific needs of varying student populations and a commitment to helping learners attain educational success are critical responsibilities for this role. The work of an advisor is proactive and designed to assist the student to the completion of a credential or degree. Advisors will utilize a variety of technology solutions in addition in-person and virtual interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible. Additional Information COMPETENCIES/KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: * Student Development and Academic Advising theories, principles, policies, and best practices. * Educational services related to enrollment management, student retention and student success, including knowledge of case management approaches to advising and engaging students. * Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act, and other laws relative to higher education, specifically those within the portfolio. * Student learning strategies, learning outcomes and operational assessment processes and procedures. * Effective mechanisms for issue resolution and a commitment to active listening. * Commitment to the comprehensive mission and community college philosophy and organization. * Administrative and departmental policies, procedures, and practices. Skills in: * Assisting students in developing effective short- and long-term problem-solving skills. * Developing analytical skills in interpreting quantitative and qualitative data to identify, collect, compile, and utilize relevant enrollment and student performance metrics, and present these data in written and verbal form. * Multi-tasking work in a fast-paced constantly changing environment, and implement creative (outside of the box) enrollment and student success strategies. * * Interpersonal, written, and group presentation skills. * Demonstrating tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level institutional officials and the public. * Technology to support student tracking and success initiatives. * Navigating online student engagement platforms, student information systems, Google, Microsoft Access, Word, Excel, PowerPoint, Outlook, etc. Ability to: * Learn and maintain current knowledge of complex program requirements, policies, and procedures. * Work with students in 1:1 or group advising settings. * Provide intentional and ethical coaching to students and direct reports. * Engage, develop, and maintain collaborative relationships with students, faculty, staff, administrators, and other diverse groups to ensure sustained collaboration and growth. * Interpret data and write/create reports; strong analytical skills including data gathering, analysis, assessment and evaluation, and evidence-based planning. * Interpret college policies and procedures; resolve issues, resulting in mutual respect and tolerance of varying points of view. * Analyze and interpret enrollment data and student performance metrics. * Monitor student academic progress and maintain accurate records utilizing tools * Assist students with problem-solving and decision-making processes. * Utilize theories of student development and various advising models in student interactions. * Interact positively with faculty, staff, students, and community members. * Prepare and present reports effectively, both orally and in writing. * Work with staff from college-wide offices to plan and implement advising, retention, and student success programming and events. * Work as a team player in a highly complex educational organizational setting, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations, and resource challenges. * Maintain and promote a positive attitude in a demanding work environment. * Manage multiple tasks, set priorities, and meet deadlines. * Adapt and understand university policies and procedures. Essential Functions 40% Academic Advising * Provide in-person, phone, virtual, face-to-face, chat, and email academic planning and advising to current, returning, and 'Stop Out' students on degree programs, including course selection, academic planning, college adjustment, and referrals to college resources. * Manage a caseload of students and guide MCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences through ongoing assessment of individualized resources and access-based needs to support the achievement of the students' goals including, but not limited to, executing skill building, ensuring proper program placement, successful enrollment, course completion, retention, graduation, transfer and/or job placement, and triaging student crises. * Apply advanced student development and academic advising theories, knowledge, and experience to support community college students in identifying, defining, and obtaining educational goals. * Engage and build relationships with students through scheduled advising appointments, drop-in advising hours, email communications, workshops, and presentations to maximize their experience at MCC. * Empower students through holistic, high-touch, collaborative advising to achieve their own definition of academic and personal success. * Advise students on a wide range of course possibilities and ways to complete complicated degree requirements. * Educate students on the full range of academic and nonacademic opportunities, such as internships, undergraduate research, scholarships, and extracurricular activities. * Verify degree completion requirements. * Communicating regularly with students. Conduct timely outreach to at-risk students and help them create action plans for improvement. * Communicate accurate and timely information and feedback to students. * Provide expert advice on institutional policies, academic standing, and graduation requirements, ensuring students remain on track. * Track and monitor student academic progress and maintain accurate student outreach records and other interactions utilizing technology and system. * Conduct assessments of students' needs to make referrals to supports and services. * Provide guidance to students in the development of academic plans, selection of courses to meet program, graduation, and transfer requirements and registration procedures by using knowledge of sound academic advising, curriculum/course requirements, and policies and procedures of the admissions/enrollment, business, financial aid, and veteran affairs offices. * Provide academic planning and advising guidance to current, returning, and prospective MCC students in-person, via phone, virtual face-to-face meeting, chat, and email. * Identify at-risk students and implement strategies that promote and support student success. Provide coaching to students on academic and learning strategies. * Embed learning opportunities into practices to develop student self-advocacy skills and foster autonomy. * Work collaboratively with unit colleagues to develop high-quality student resources (e.g., training, handbooks, workshops, presentations, forums). * Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments. * Demonstrate capacity, skill, and willingness to engage students and contribute to student success. * Support students and counsel them to better understand their MCC experience. * Implement and continually develop best practices. * Contribute toward creating a positive and respectful workplace. 30% Early Alert and Student Support * Use the full functionality of the early alert system to maintain information regarding student appointments, alerts, progress surveys, and other necessary information adhering to data integrity standards. Assist with monitoring the early alert system for first-year students and implement interventions to promote retention. * Monitor and respond to the early alert flags for assigned students at risk and implement interventions to promote retention. * Respond to the early alert flags for assigned students at risk and implement interventions to promote retention. * Collaborate with students to identify barriers contributing to academic decline and/or disengagement, as well as personal strengths and community resources to overcome those obstacles. * Provide outreach to students who miss classes or fall behind. * Support students under Academic Review after their student status is no longer in "Good Standing." 10% Program and Event Participation * Assist with and participate in planning and executing retention-related programs, workshops, and events. * Assist with planning and facilitate/co-facilitate presentations, workshops, and/or online supplemental resources to teach specific academic skill sets to the students who most need them (e.g., Strategic Study Skills, Time Management, Learning Strategy, Avoiding Procrastination). * Assist with planning and facilitate/co-facilitate workshops, panel discussions, (e.g., New Student Orientation, Major Declaration, Campus Days, Tutor Training, Academic Coaching, Faculty Orientation) and other sessions for students, faculty, and staff on a variety of topics including advising, transfer, etc. * Support the development of recruitment strategies and events for the college in collaboration with college leadership. * Review data and adjust details to increase program effectiveness and student outcomes. 10% Data, Reporting, and Compliance * Ensure compliance and adhere to federal, state, District Office, and institutional regulations/laws/policies. * Maintain confidentiality and accuracy of student records, files, and correspondence as required by the Federal Educational Rights and Privacy Act (FERPA), accreditation agencies, organizational policies, and administrative regulations to ensure compliance. * Research, collect, and analyze data or information and prepare reports or responses to inquiries. * Support data collection efforts for evaluating program effectiveness and student outcomes. * Collect and organize data related to student retention, academic performance, and engagement. * Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others. * Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress. * Remain abreast of district, state, and federal regulations. * Prepare accurate reports and documentation as required and requested. * Ensure students equal access to MCC's curricular and co-curricular activities. 5% Leadership * Participate in assigned strategic enrollment initiatives which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities. * Evaluate effectiveness of student engagement and prepare reports as needed for supervisors. * Develop and coordinate appropriate group-mentoring initiatives to provide academic, personal, and career enrichment activities, such as welcome events, team building, and service learning. * Assist with the overall evaluation of the program including disaggregated data collection and analysis of key measurements of the Program. 5% Other * Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. * Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A Completed Master's degree in Higher Education, Student Affairs, Counseling, or related field from a regionally accredited institution B Minimum of 3 years' experience in academic advising, student support services, case management or related areas in higher education work experience C Demonstrated success in implementing student-centered advising strategies that improved retention and persistence rates D Appreciative Advising certification and/or training E Proficiency in using Google and Microsoft products such as Outlook, Word, Excel, PowerPoint F Experience in applying student development theories and conducting data analysis to inform and enhance student success initiatives, supported by quantitative or qualitative data. G Experience with PeopleSoft, case management, and advising tools. H Administrative and organizational skills with the ability to handle simultaneous projects Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days May require working evening and weekend hours (example: Saturday coverage during peak weeks) This position is fully on-site, with no remote options Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before February 1, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321902&PostingSeq=1 jeid-4aeb412de5636b4996ac81dabd0a848c | |