Administrative Assistant / Front Desk

The posted range reflects market-based pay. Actual compensation depends on experience, skills, and related qualifications.

RIVERSIDE, located in Eau Claire, WI is a precision machining company, and our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries.

We are seeking an ADMINISTRATIVE ASSISTANT! An ideal candidate is an individual that is passionate about their work and committed to quality, service, excellence, and innovation.

Our Culture is best in class!

"Built right. Every time" is not just a slogan, we build things that make a difference in people's lives. A career at RIVERSIDE is rewarding for far more reasons than you might imagine. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

In this role, the ADMINISTRATIVE ASSISTANT will provide employee and customer service support to a growing family-owned manufacturing business. This position provides cross-functional support across front office operations, human resources, customer service, engineering, quality, and production. This role serves as a central coordination and communication point to ensure smooth daily operations and engage in employee and customer support with both internal teams and customers.

DUTIES AND RESPONSIBILITIES

Welcomes visitors and announces visitors to appropriate personnel. Ensures completion of paperwork, sign-in and ITAR security procedures.

Answers and/or forwards incoming telephone calls, page and transfers to appropriate staff.

Receive, open, sort and distribute mail to appropriate personnel or department.

Maintains meeting room calendar, meetings, and makes adjustments when needed.

Monthly birthday card distribution, manage thank you card program, new hire shirts and 1 year anniversary jackets for both facilities.

Order candy and other food items for the various holidays.

Set up refreshments in conference rooms when required for guests; ensure coffee is made at serving centers.

Ensures kitchen and conference rooms are clean, orderly and presentable.

Coordinates catering needs and catering setup when needed for company functions and customer visits.

Sorts and prepares documents for imaging. Scans and verifies documents and indexes images.

Manage the storage of customer records, POs, and other related items.

Create, update, process and distribute manufacturing documentation for production release.

Upload drawings and job-related files into company document system (filehold).

Assist with customer data submissions and documentation reviews.

Other miscellaneous duties as assigned.

Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

EDUCATION/EXPERIENCE

Associate's degree in office management or a similar field; or relevant work experience

Minimum 0-2 years of administrative support experience preferably in a manufacturing environment; experience with answering phones and greeting people.

KNOWLEDGE/SKILLS/ABILITIES

Excellent listening, verbal, and written communication skills.
Strong organizational skills with attention to detail.

Effective communication and customer service skills.

Comfort working in both office and manufacturing environments.

Strong ability to multi-task, prioritize and adapt to shifting priorities.

Exceptional problem solving and decision-making skills and the ability to think independently.
Able to prioritize assignments, work with people, negotiate, analyze problems and translate company needs into actions necessary to achieve the goals.

Proficient in office software such as Microsoft Office including Word, Excel, Outlook and PowerPoint.

CORE VALUES
People - We can do it

Innovation - We work together

Service - We honor our word

Quality - We do what's right

Monday - Friday 8:00am - 4:30pm

Non-Exempt / Hourly Position

Benefits Eligible position (Health, Dental, Vision, 401K, profit sharing, holiday pay, PTO)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.