Card Fraud Sr. Operations Specialist - Killeen, TX
 First Community Services Data Processing | |
 United States, Texas, Killeen | |
| 4400 Swanner Loop (Show on map) | |
 Jan 06, 2026 | |
|
Back
Card Fraud Sr. Operations Specialist
#743-27510
Killeen, Texas, United States
Apply
X Facebook LinkedIn Email Copy Location
FCS Building Location Address
4400 Swanner Lp. Position Type
Full Time Requirements
* High school diploma or equivalent
* At least 18 years of age * 3 years of banking related experience or demonstrated knowledge to perform the job * Working knowledge of Microsoft office and general office equipment * Professional written and verbal communication skills with internal & external customers * Effective leadership skills * Exhibit independent critical thinking skills * Ability to meet deadlines and remain flexible * Well-organized, with sharp attention to detail * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions * Strong customer service skills (both internal & external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment *Position level dependent upon experience and performance Job Description
* Mentor and train assigned staff within the department
* Decision Debit Protect / Fico alerts * Decision Debit Protect Permits & Timeframes * Suggest rules and validate vendor analysis * Handle escalated phone calls & emails * Problem-solve escalated and complex issues * Implement department goals & process improvements * Monitor production and ensure expectations are met * Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank * Assist Department Manager as needed * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
| |