Operations Manager (Wally Park) - Orlando, FL

The Spirit of the Position

The Site General Manager leads the operations with integrity, accountability, and a people-first mindset. This role drives operational excellence, financial performance, and client satisfaction while promoting a culture of safety, teamwork, and continuous improvement.

Principal Job Duties

* Parking and shuttle operations experience required.

* Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.

* Identifying high potential employees to support the organization's continued growth.

* Preparation of annual operating budgets and monthly reviews of profit/loss statements.

* Responsible for developing client relationships and business retention.

* Organize and narrate parking management skills for all employees and Supervisors.

* Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.

* Daily, Weekly, Monthly, and Annual financial and operational reports as required.

* Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

* Managing, planning, scheduling, training, and directing the activities of Employees and Supervisors, which may require compliance with the Collective Bargaining Agreements.

* Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).

* Implement and complete other projects, programs, and initiatives that may arise from the operation.

* Participate in labor contract management if applicable.

* Review and edit proposed parking, maintenance, etc. agreements.

* Communicate with local police departments and emergency management teams regarding operations.

* Organize and manage the oversight of event operations within LAZ Parking.

* Monitor, review, and analyze the market rate structures.

* Implementation and completion of other projects, programs, and initiatives that may arise.

* Identify future hiring needs and develop job descriptions and specifications.

* Understand and maintain audit principles, practices, and methodologies that are required.

* Develop and submit documentation needed for required annual submissions.

* Support the creation of the marketing budget while monitoring the costs of marketing activities.

* Ensure safety SOPs are followed and prioritized utilizing resources such as Samsara, Safety Manager, location inspections, location safety audits, daily huddles, LAZ People, etc.

Education

* Bachelor's Degree or equivalent work experience.

* 5+ years in management role.

* 10+ years in parking experience required.

* Knowledge of excel, word, power point and general Microsoft Office applications.

Experience

Skills

* DOT certified or willing to obtain within the first 30 days of employment.

* Strong customer service skills and abilities.

* Ability to be approachable and facilitate coaching conversations with employees and managers.

* Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

* Ability to encourage open expression of ideas and opinions.

* Excellent team-building and interpersonal skills.

* Ability to work independently and multi-task.

* Ability to communicate professionally and effectively with all levels of the organization.

* Ability to interpret policies, procedures, and standard business practices.

* Demonstrates a sense of urgency and timeliness.

Physical Demands

* Willingness to work in the elements - heat, wind, snow, rain, etc.

* Ability to lift, push and pull at least 25 pounds.

* Ability to stand, walk and run for extended periods of time.

* Ability bend, stoop, squat and lift frequently throughout a shift.

* Ability to drive a passenger shuttle when needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.