Outreach Team Specialist

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Team Specialist is responsible for assessing, planning, and executing projects. This individual will prioritize daily contact with high value provider offices for chart retrieval scheduling. Also, Team Specialist will create reports based on project needs, required deliverables and data obtained. In addition, the outreach division's Team Specialist will work with department leadership and other member of project management team on executing changes and/or updates to the project tasks. This individual will perform complex and confidential administrative related functions to ensure department operations flow smoothly.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am to 5:00 pm EST.

We offer up to 3-6 weeks of training. The hours during training will be 8:00am-5:00pm EST from Monday - Friday.

Primary Responsibilities:

• Lead for the outreach division in ensuring successful progress is made in chart retrieval for top locations within projects.
• Establishes effective communication and reporting methods among global team members.
• Actively managing escalations and significant issues with internal stakeholders with high level solutions.
• Conduct outreach calls daily to high priority, high value provider offices to schedule for chart retrieval using various retrieval methods including mail, fax, electronic, and field.
• Create, manage, monitor, and track project tasks.
• Conduct project reporting, project management and data analysis
• Conduct data analysis an create reports and spreadsheets in excel based on project needs and project deliverables to track project benchmarks and make recommendations for change.
• Requires an individual to maintain the ability to work in an environment with PHI / PII data.
• Point of contact for staff collaboration for cross departmental and project staff and tasks.
• Maintain clear communication with all stakeholders.
• May be assigned other duties.
• Must maintain compliance with all company policies and procedures.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience in Call Center environment, preferably in the healthcare or technology industry
• Basic understanding of HIPAA and PHI
• Verbal and written communication skills, including ability to communicate with internal and external customers. Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am to 5:00 pm EST.

Preferred Qualifications:

• 4+ years of experience in Call Center environment, preferably in the healthcare or technology industry
• Knowledge of Salesforce Application
• Computer proficiency (Microsoft Office - particularly Microsoft Excel and Microsoft Word, and G-Suite - Google Sheets, Google Docs)

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Physical & Work Environment:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting productivity standards
• Must be able to lift and carry up to 15 lbs.
• Must be able to talk, listen, speak and view regularly
• Read printed material on paper and similar medium, on a PC or similar electronic devices
• Working conditions are normal for an office environment
• Requires prolonged sitting, some standing, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment
• Work may require occasional weekend and/or evening work
• Appropriate Personal Protective Equipment (PPE) is required when in a clinical setting

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.