Capacity Management Analyst

#CA-SS

The Capacity Management Analyst (CMA) receives, interprets and executes schedule change requests in Epic for all provider and ancillary templates for ambulatory practice locations. The CMA applies expertise in Epic Cadence functionality including provider templating, decision trees and scheduling workflows to review and interpret requested changes, assess impact on patient access, and make recommendations to ensure that best practice guidelines are followed. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Applies acquired skills and professional clinical application concepts for small to medium-sized projects of moderate scope.

Apply By Date January 9, 2026 at 11:59PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma, GED, or equivalent experience/training.
• Minimum 2 years of health care related experience.
• Experience with Epic Electronic Medical Records (EMR), including provider template maintenance and scheduling functionalities
• Experience using analytical tools and software, research, and other techniques to monitor and assess data and workflows. Analyzes complex situations or problems and contributes to their resolution.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance and system testing and evaluation.
• Ability to apply problem-resolution skills to moderately complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Excellent organizational skills and capacity to manage many interrelated tasks.
• Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals in both technical and professional fields to secure and/or provide information to clarify situations and resolve problems.
• Skills to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others, and to resolve conflicts.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze and interpret relevant data.
• Proven ability to compose professional presentation, reports, correspondence and summaries in a comprehensive organized format.
• Ability to think proactively and function independently.
• Results-oriented and conscientious attitude
• Excellent written and oral communication skills
• Must be a team player, proactive, professional, creative, innovative and inquisitive with an interest in mastering new skills.
• Emotional stability to deal with stressful situations.
• Ability to articulate and support the UCDHS mission, vision, and values as well as departmental goals
• Understands the importance of maintaining confidentiality of hospital and patient information at all times
• Advanced skills in Microsoft Office suite (Word, Excel, Power Point)

Preferred Qualifications

• Certification in Epic Cadence
• Bachelor's degree in healthcare IT, computer science, business, healthcare administration or a related field, and/or equivalent experience/training.
• Prior experience with Epic template building, and/or provider capacity optimization
• Academic institution or large integrated health system experience.

Key Responsibilities

• 50% - Template Management, Design and Build
• 40% - Capacity Management
• 10% - Reporting and Analysis

Department Overview

The UCDH Patient Contact Center (PCC) is the front door for patients and families seeking medical care to heal themselves and their loved ones. Our role is to make access to care easy and timely. PCC is a coordinated system of people, processes, and technologies providing access for the Patient, Client, and Organization. We engage with our patients and partners in a compassionate manner so as to enhance the overall image and reputation of UC Davis Health.

POSITION INFORMATION

• Salary or Pay Range: $33.33 - $59.48
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: CLIN APPLICATIONS PROFL 2
• UC Job Code: 008795
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8am - 5pm
• Location: Patient Contact Center (HSP166) - Rancho Cordova, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be able to work overtime and/or flexible hours as needed to meet committed project dates.
• Must be self-directed and able to work autonomously in a professional and productive manner.
• Required to pass a background check.
• Must be able to attend and complete required additional training in Epic Cadence functionality.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks