Senior Manager, MAP Program

Summary

The Program Manager oversees the full lifecycle of the MAP cohorts across multiple regions, providing strategic leadership, operational coordination, and high-quality participant support. This role manages program planning, curriculum delivery, and cross-functional collaboration while cultivating strong relationships with instructors, coaches, partners, and community stakeholders. The Program Manager ensures participants receive comprehensive guidance from onboarding through post-cohort follow-up, maintains accurate data, executes key events, supports recruitment and program budget, and manages Program Development, Program Implementation, Program Management, and Programmatic and Financial Compliance.

Program Management

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Lead planning, implementation, and evaluation of all MAP cohorts across multiple regions.
• Develop annual program calendars, timelines, and milestone schedules for cohort activities.
• Manage participant onboarding, eligibility verification, communication, and engagement throughout the program.
• Provide individualized guidance and connect participants with coaching, resources, mentorship, and wraparound supports, including structured follow-up after program completion.
• Facilitate pitch preparation, including video pitch sessions, feedback on pitch development, and ensuring readiness for cohort pitch events.
• Coordinate instructors to ensure curriculum content is effective, delivered consistently, and meets participant and programmatic needs.
• Implements and supports innovation solutions to supporting program graduates as they scale their businesses" and promotes innovative solutions to other partners in the business development ecosystem

Partner & Stakeholder Engagement

• Serve as the primary liaison to program partners, business coaches, funders, chambers, and local business networks.
• Build new partnerships to expand the entrepreneurial ecosystem and strengthen MAP's regional footprint.

Reporting & Compliance

• Track participant enrollment, attendance, assignment completion, business metrics, program outcomes, and long-term impacts, maintaining accurate documentation throughout the program
• Prepare comprehensive reports and deliver program updates to leadership and funders, utilizing data and stakeholder feedback to guide program enhancements and ensure quality standards.
• Support budget development and monitoring, ensuring responsible use of funds; manage purchasing requests, invoices, and vendor payments.

Event Planning & Execution

• Plan and manage logistics for graduations, pitch events, and information sessions.
• Collaborate with Marketing & Engagement team to promote events and highlight participant achievements.

Collaboration & Recruitment

• Develop and execute recruitment strategies to increase program visibility and attract entrepreneurs.
• Collaborate across departments to support seamless program operations and organizational alignment.