Supplier Quality Manager

The Supplier Quality Manager is responsible for ensuring suppliers meet World Courier quality standards and compliance requirements while driving continuous improvement in supplier performance. This role involves developing and maintaining supplier quality programs, conducting audits, and managing supplier relationships to ensure the delivery of high-quality materials and services. The Supplier Quality Manager collaborates across departments to align supplier performance with organizational goals and regulatory standards.

Primary Duties and Responsibilities:

Supplier Quality Program Development

• Develop and implement supplier quality management policies, procedures, and standards.

• Partner with global QA to establish and maintain supplier qualification and approval processes.

• Define key performance indicators (KPIs) to monitor supplier quality and performance.

Supplier Audits and Assessments

• Conduct regular supplier audits to ensure compliance with quality standards, regulatory requirements, and company specifications.

• Perform risk assessments for suppliers and identify opportunities for improvement.

• Prepare audit reports, corrective actions, and follow-up plans for supplier quality issues.

Supplier Relationship Management

• Build strong relationships with suppliers to foster collaboration and alignment.

• Communicate quality expectations clearly and provide feedback to suppliers on performance.

• Work closely with suppliers to implement corrective actions and resolve quality issues.

Quality Issue Resolution

• Investigate supplier-related quality issues and implement root cause analysis to prevent recurrence.

• Collaborate with internal teams to address and resolve supplier-related challenges.

• Ensure timely resolution of non-conformance reports (CAPA) and deviations.

Compliance and Regulatory Standards

• Ensure suppliers comply with industry standards, regulatory requirements, and certifications (e.g., TSA, GDP).

• Maintain supplier quality documentation in accordance with company and regulatory standards.

• Stay updated on changing regulations and ensure supplier compliance.

Continuous Improvement Initiatives

• Drive continuous improvement efforts across the supplier base to enhance quality, efficiency, and cost-effectiveness.

• Partner with internal supplier management teams to reduce lead time and improve operational efficiency.

• Implement best practices for supplier quality management.

Required Qualifications:

• Bachelor's degree in Engineering, Quality Management, Supply Chain Management, or a related field.

• Minimum of 5 years of experience in supplier quality management, quality assurance, or a similar role.

• Strong knowledge of quality management systems (e.g., ISO 9001, GDP).

• Experience with supplier audits, corrective actions, and root cause analysis.

• Proficiency in quality tools and methodologies (e.g., Six Sigma, Lean Manufacturing, FMEA, SPC).

• Knowledge of regulatory requirements such as FDA, EMA, or other relevant standards.

Skills and Competencies:

• Excellent analytical and problem-solving skills.

• Strong project management and organizational abilities.

• Effective communication and interpersonal skills to collaborate with suppliers and cross-functional teams.

• Ability to negotiate and influence supplier performance.

• Proficient in quality management software and tools.

Preferred Qualifications:

• Certifications such as ASQ Certified Quality Engineer (CQE), Six Sigma Green/Black Belt, or similar.

• Experience in pharmaceutical, medical device, or highly regulated industries.

• Familiarity with ERP systems and supply chain management software.

Work Environment:

• Office-based with occasional travel to supplier facilities (estimated travel time 40%).

• Must be able to travel overseas if required.

• Requires working in cross-functional teams and engaging with suppliers globally.

• Having a high sense of dedication and collaboration to support quality department's initiatives and moving quality excellence forward.

• Detailed, well-organized and able to multi-task and manage multiple projects at the same time, prioritizing required actions accordingly to meet required deadlines.

• Strong drive to remain focused, self-motivated and committed to completing or achieving tasks.

• Be open minded to industry/organizations change and learn/adopt new skills/knowledge/tools to drive success.

• Excellent skills in Microsoft Office (Excel, Word and PowerPoint).

• Able to work independently and lead a team when required.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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