We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results
New

Engineering Support Specialist I

Knapheide Manufacturing
United States, Illinois, Quincy
1848 Westphalia Strasse (Show on map)
Dec 22, 2025

Position Overview:

The Engineering Support Specialist I is responsible for support Enterprise-wide to assist in key facets of user's daily operations including but not limited to KBS system.

Duties & Responsibilities:



  • Knowledgeable in the business systems used by the company
  • Maintenance and continuous improvement of KBS Item, including validation of created items and reactivation of discontinued/archive items
  • Respond to critical ticket request for new KBS items needed for quick customer sales or service.
  • Item Master Database scrub and revamp for cleaner, more informative information
  • Maintenance of Enterprise packages
  • Creation of Documentation, Drawing, and Installation Instructions within Document Library and Business System
  • Provide technical support through ticket system and dedicated Webex spaces
  • Collaborate with support team to evaluate system improvements.
  • Use best practices for scalability, support, ease of maintenance, and system performance
  • Work with internal and external stakeholders to establish project scope, system goals, and requirements
  • Perform system audits to ensure best practices are being used and if additional training is needed
  • Serve as backup support to other Engineering positions as needed
  • Travel not required but permitted for support functions
  • Collaborate with suppliers to acquire CAD and compliance information.


Position Requirements:



  • Engineering, Business, Computer Science, or other technical discipline or equivalent experience required
  • 1-3 years experience in a technical support or customer service role required.
  • Product knowledge as well as knowledge of auxiliary equipment used in the commercial vehicle marketplace recommended.
  • Proficient using Microsoft Office Products including Word and Excel.
  • Must have strong communication skills.
  • Experience with SolidWorks is preferred


Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Must be able to perform normal office duties. May need to travel periodically by car, airplane, etc. The ability to communicate verbally and in written form.

Applied = 0

(web-df9ddb7dc-zsbmm)