Engineering Support Specialist I

Position Overview:

The Engineering Support Specialist I is responsible for support Enterprise-wide to assist in key facets of user's daily operations including but not limited to KBS system.

Duties & Responsibilities:

• Knowledgeable in the business systems used by the company
• Maintenance and continuous improvement of KBS Item, including validation of created items and reactivation of discontinued/archive items
• Respond to critical ticket request for new KBS items needed for quick customer sales or service.
• Item Master Database scrub and revamp for cleaner, more informative information
• Maintenance of Enterprise packages
• Creation of Documentation, Drawing, and Installation Instructions within Document Library and Business System
• Provide technical support through ticket system and dedicated Webex spaces
• Collaborate with support team to evaluate system improvements.
• Use best practices for scalability, support, ease of maintenance, and system performance
• Work with internal and external stakeholders to establish project scope, system goals, and requirements
• Perform system audits to ensure best practices are being used and if additional training is needed
• Serve as backup support to other Engineering positions as needed
• Travel not required but permitted for support functions
• Collaborate with suppliers to acquire CAD and compliance information.

Position Requirements:

• Engineering, Business, Computer Science, or other technical discipline or equivalent experience required
• 1-3 years experience in a technical support or customer service role required.
• Product knowledge as well as knowledge of auxiliary equipment used in the commercial vehicle marketplace recommended.
• Proficient using Microsoft Office Products including Word and Excel.
• Must have strong communication skills.
• Experience with SolidWorks is preferred

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Must be able to perform normal office duties. May need to travel periodically by car, airplane, etc. The ability to communicate verbally and in written form.