Ag Technology Support

We are seeking an Ag Technology Support Specialist to deliver exceptional phone support to our customers across our stores. In this role, you will leverage your technical expertise and problem-solving skills to help customers keep their equipment running efficiently.

Compensation & Benefits:
* 8% bonus potential
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Provide customers and locations with technical information and support when requested on equipment.
• Provide superior phone support for agricultural equipment and technology, primarily John Deere product lines.
• Assist customers and internal employees by troubleshooting issues and guiding them toward effective solutions.
• Collaborate with a team of specialists to share knowledge and resolve complex problems.
• Log and manage all customer interactions in Microsoft Dynamics, ensuring accurate case documentation and timely resolution.
• Maintain a strong focus on delivering world-class customer service through quick thinking and teamwork.
• Answer inbound customer calls and initiate the resolution process for equipment and technology issues.
• Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
• Compile, review, and disseminate technical data.
• Develop a quality control system that includes metrics for tracking pertinent performance expectations.
• Propose training initiatives based on information collected through phone support.
• Work with the parts and service departments to help obtain technical information from OEMs.
• Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
• Maintain a database of technical solutions and share with service departments in the organization.
• Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Industry experience preferred.
• Spanish speaking skills a plus.
• Experience and knowledge of call center operations.
• Proven ability to build relationships with customers, store personnel, and management
• Ability to evaluate and assess operations and respond to changing needs
• Strong leadership skills
• Strong communication skills (verbal and written)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.