Asst Service Manager (CMD-501) (1468)

Waukesha-Pearce Industries

United States, Texas, Houston

Dec 30, 2025

Description

Assist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Duties and responsibilities

Adhere to and utilize the established Service Department management operating system for assigned work

Measure productivity

Increase output and monitor performance on a monthly basis

Track mileage

Assist with the development of training program for Service Department employees

Assist with reviewing financial reports

Maintain good relations with customers, may include onsite visits
Determine customer service needs by maintaining contact with customers
Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Assist with annual salary planning and provide performance feedback to employees
Perform other duties as assigned

Qualifications

Must have at least 1 year of previous supervisory experience
Must have at least 5 years of work experience in a Service Department
Must have a valid driver license
High school diploma or equivalent

Knowledge, Skills, and Abilities

Must be computer literate and familiar with a windows-based environment ((MS Word, Excel, PowerPoint, Outlook, etc.)
Must have ability to build professional working relations with customers
Must have ability to make good business decisions
Must have ability to develop and promote standards
Must have ability to effectively evaluate performance
Must have good problem-solving skills
Must have good organizational and time management skills
Working Conditions

Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
Weekend hours as necessary
Indoor/Outside, offshore work as required

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.