Associate Experience Analyst

The Associate Experience Analyst supports implementing Human Resources (HR) talent strategies to enhance the associate and candidate experiences and build a company culture that supports business objectives and values. It also supports continuous improvement efforts towards HR processes to drive greater efficiency.

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.

Summary of Responsibilities

At the heart of our culture is a simple belief: when our associates thrive, our business thrives. As an Associate Experience Analyst, you'll help bring that belief to life. In this role, you'll champion initiatives that elevate every stage of the associate and candidate journey-ensuring our people feel heard, valued, and inspired. You'll support high-impact HR strategies, strengthen our culture, and help shape a workplace experience that reflects who we are and where we're going.

Key Responsibilities

Amplify the associate voice by driving our listening strategy-creating meaningful feedback loops and transforming insights into action.
* Strengthen engagement across the enterprise by supporting survey strategies, recognition programs, and follow-through on company-wide action plans.
* Bring our culture to life through initiatives that embed our values into daily interactions, leadership behaviors, and the overall associate experience.
* Create moments that matter by planning and delivering signature events such as our annual Summit and milestone celebrations.
* Curate a thoughtful associate journey, shaping key touchpoints like 3- and 12-month check-ins to foster connection, clarity, and community.
* Collaborate across teams, partnering with Organizational CX to align employee and customer experience strategies.
* Advance inclusion and belonging through targeted programming that strengthens a culture where everyone can contribute and thrive.
* Champion community engagement by coordinating volunteer opportunities and supporting our volunteer time off (VTO) program.
* Drive HR excellence by evaluating processes, identifying efficiency opportunities, and helping design scalable, streamlined workflows.

Preferred Experience & Skills

• 4-6 years of HR or related experience
  * Experience with continuous improvement methodologies
  * Familiarity with associate engagement platforms and tools
  * Strong awareness of workplace and cultural trends
  * Excellent project management and organizational skills
  * Ability to build influence and alignment across teams
  * Creative, solutions-oriented mindset
  * Exceptional written and verbal communication skills
  * Ability to translate feedback into thoughtful action
  * Comfort working with workforce and business analytics

Preferred Education

• Bachelor's degree in Human Resources or a related field

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The salary range for this position is $84,000-$105,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.