Lead Marketing & Customer Experience Operations Manager

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Lead Marketing & CX Operations Manager independently supports execution-based operations work to help the teams they support create effective campaigns for customer acquisition, activation, and retention and optimize the customers' digital experienceto alignwith sales activity. The Lead Operations Manager works alongside leadership to facilitate data management and analysis, optimize team processes, help with budget management, and provide additional cross-functional collaboration in support of effective campaign execution.

Essential Duties

Include, but are not limited to, the following:

• Data Management and Analysis:
  • Leverage data, analytics, and measurement tools to drive business operations and optimize performance.
  • Lead cross-functional initiatives with SMEs and data analysts to understand and surface key insights about the business units supported.
  • Serve as a bridge between Marketing/CX and our strategic partners, including agencies, to drive performance-based decision making.
• Team Process Optimization
  • Document existing processes and workflows to identify inefficiencies, redundancies, or bottlenecks.
  • Set clear goals and KPIs, aligning team efforts with measurable outcomes to track progress and success.
  • Automate repetitive tasks: Use tools and technology to reduce manual work and free up time for strategic initiatives.
  • Improve communication channels and streamline how information flows across the team to reduce delays and misalignment.
• Budget and Services Management
  • Assist in managing the AOP process.
  • Govern budget throughout year in partnership with Program Stakeholders and Finance including monthly reporting, theme tracking, and reconciliation aligned withMarketing OKRs.
  • Collaborate with Procurement and Category Management on SOW review, finance approval, and shepherding through contract and Coupa processes.
  • Facilitate ongoing review of 3rd party contracts with vendors including driving financial and operational efficiencies and ensuring vendors are meeting the expectations set forth in the contract.
• Campaign Support
  • Provide project management and coordination across the business to ensure timelines, deliverables and dependencies are tracked.
  • Provide dashboards and insights on campaign metrics to enable timely decision making.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.
• Ability to travel up to 20% of working time away from work location; may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's Degree in relevant field; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
• 7+ years of experience in Operations or a related field including program or project management support or other role with similar experience leading leadership and teams in cross-functional collaboration as detailed in Essential Duties.
• Excellent written and verbal communication skills.
• Familiarity with common Project Management methodologies such as Waterfall and Agile.
• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and SharePoint.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Proficiency in role-specific tools including Smartsheet and Tableau.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.