Quality Specialist

Your Job

Georgia-Pacific Cellulose LLC is seeking a dynamic and motivated individual to join our Corporate Quality team as an experienced Quality Specialist. This key role supports Quality Operations across Brunswick Cellulose, Alabama River Cellulose, and Leaf River Cellulose locations. Initial training for this role will be conducted at the Brunswick facility (up to 3 weeks) with an expectation of this being an onsite role up to twice a week.

Relocation support can be provided for candidates looking to relocate closer to the mill (the preference for this role would be to have someone within an hours drive of Brunswick).

We are looking for a proactive, self-motivated team member who embodies our Principle-Based Management approach, driving continuous improvement, operational excellence, and alignment with customer needs - all while fostering collaboration and integrity.

What You Will Do

• Use written and oral communication skills to deliver claim information clearly and concisely to customers and cross-functional teams.
• Monitor claim feedback investigations to ensure timely resolution and proper documentation of events, holding yourself and others accountable for quality outcomes.
• Assist in researching and providing information as needed for an effective investigation.
• Submit weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather data for monthly and quarterly claim reports/presentations for the business unit.
• Prepare and report monthly Quality Metric Performance for the business.
• Maintain and enhance the Customer Feedback System to ensure precision in updates and ease of use, reflecting our commitment to innovation and the customer experience.
• Work with Site Record Coordinator and department to ensure that Company Records are managed appropriately.
• Promote and contribute to an effective, high-performing, and respectful team environment.
• Communicate effectively at all organizational levels to drive alignment and shared accountability.

Who You Are (Basic Qualifications)

• Demonstrate strong organizational skills, with the ability to effectively prioritize tasks and manage multiple responsibilities simultaneously.
• Strong attention to detail, especially in written communication.
• Excellence in Microsoft Word, Excel, and PowerPoint as well as experience using Microsoft Teams for project coordination, virtual meetings, and cross-functional communication.
• Ability to quickly learn and navigate production and operations software applications.
• Capable to produce comprehensive and grammatically correct written documentation.
• Confidence and willingness to challenge leadership constructively to enhance processes and outcomes.
• Able to travel up to 10% to address mill and customer needs.

What Will Put You Ahead

• Experience in the Pulp & Paper Industry.
• Experience in Cellulose Manufacturing.
• Advanced skills in creating and analyzing complex spreadsheets, including pivot tables, automated reporting, and data visualization for impactful decision-making.
• Bachelor's degree or 3 years' relative work experience in Quality or Customer Service.
• Experience in an industrial or manufacturing environment.
• Root Cause Analysis experience.
• ISO knowledge / QMS background experience.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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