Senior Project Manager, Customer Solutions Manager, Supply Chain Solutions - REMOTE

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Miami, FL

Division:Air & Sea

Job Posting Title:Senior Project Manager, Customer Solutions Manager, Supply Chain Solutions - REMOTE

Time Type:Full Time

Summary

The Customer Solutions Manager serves as a strategic partner to key Supply Chain Solution customers, ensuring the fulfillment of the customer promise through proactive Order Management and Account Management leadership. This role integrates SCS service capabilities into the DSV operational framework to deliver exceptional customer experience, drive supply chain efficiency, and reduce complexity. The Customer Solutions Manager owns the customer relationship, orchestrates end-to-end order fulfillment, and champions continuous improvement to deliver measurable value and differentiation.

Duties and Responsibilities

• Account Ownership: Act as the primary point of contact for assigned customers within the SCS product offering, managing relationships, expectations, and strategic initiatives across the supply chain.
• Order Management Leadership: Oversee the full lifecycle of customer orders, ensuring alignment between demand planning, vendor execution, and logistics performance.
• Customer Engagement: Lead business reviews and regular touchpoints to assess performance, identify opportunities, and align strategic goals.
• Service Delivery Optimization: Collaborate with internal teams to ensure SLA adherence, proactively resolve issues, and enhance service delivery across all touchpoints.
• SOP Governance: Own and maintain customer-specific Standard Operating Procedures (SOPs), ensuring they reflect current processes and strategic priorities.
• Value Creation: Develop and execute multi-year supply chain value roadmaps tailored to each customer, focusing on cost-to-serve reduction, complexity elimination, and service innovation.
• Strategic Performance & Trend Monitoring:
  Monitor and analyze key operational metrics-such as booking acceptance, allocation efficiency, lead time adherence, and order cycle completion-to uncover trends, anticipate potential risks, and guide proactive, data-driven decisions. Use insights to shape strategic initiatives and optimize end-to-end supply chain performance.
• Issue Resolution: Manage customer issue logs, conduct root cause analysis, and implement corrective actions to prevent recurrence.
• Solution Design & Implementation Collaboration:
  Collaborate with project leads and cross-functional teams on the design and implementation of new services, process improvements, and system enhancements. Drive alignment with strategic goals and share insights to optimize outcomes.
• Data & Insights: Deliver customer visibility needs through Power BI dashboards and performance scorecards, enabling data-driven decision-making.
• Internal Advocacy: Represent the voice of the customer internally, ensuring their needs are prioritized in service development and operational planning.
• Knowledge Sharing: Document customer success stories and lessons learned to promote best practices across the organization.

Educational background / Work experience

• Bachelor's Degree in Supply Chain, Logistics, or International Business.
• Minimum 7-10 years of experience in order management roles.
• Strong understanding of end-to-end supply chain concepts including Order Management, Vendor Management, Origin Logistics, and Transportation.
• Expertise in purchase order lifecycle management, and order management systems such as Infor Nexus.
• Knowledge of other TMS/WMS systems preferred.
• Exceptional interpersonal, analytical, and project management skills with a consultative approach to customer engagement.
• Demonstrates strong written and verbal communication skills in English, effectively conveying complex information, collaborating across teams, and engaging stakeholders at all levels. Adapts messaging for diverse audiences to ensure clarity in global business environments.
• Proven ability to lead cross-functional initiatives and deliver measurable improvements in customer satisfaction and operational efficiency.
• Strong command of Excel (including advanced formulas, pivot tables, and data modeling), Word, and PowerPoint for reporting, documentation, and executive presentations.
• Proficient in understanding EDI/API concepts and processes.
• Familiarity with Artificial Intelligence (AI) concepts and tools to identify opportunities for process automation and predictive analytics.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent project management skills.
• Strong communication and interpersonal skills.
• Knowledge of the transportation and logistics industry.
• Experience with data analysis and market research.
• In-depth knowledge of the transportation and logistics industry, including gateway operations and supply chain best practices.
• Ability to work in a fast-paced environment and manage multiple priorities while maintaining attention to detail.
• Proficient in data analysis tools and platforms (e.g., Excel, Power BI, Tableau); familiarity with ERP or TMS systems is a plus.
• Strong organizational and time management skills with a proactive, results-driven mindset.
• Ability to influence and drive change across regional and cross-functional teams.
• Comfortable navigating ambiguity and adapting to evolving business needs and priorities.

Language skills

• Fluent in English (oral and written).

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software.
• Experience with data analysis and market research tools.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $95,000 - $130,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This can be remote anywhere in USA.

DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions of up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.