Sprinkler Service Coordinator

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

The Sprinkler Service Coordinator is responsible for supporting the fire domain service business in coordination with the other service support team members.

How you will do it

• Run a weekly Open Call Report for the sprinkler department.
• Bill completed service SRs for local accounts.
• Ordering materials, answer inbound calls.
• Filing of Service Slips and Inspection Reports. Help reassign work as needed, making judgements based on workloads and priorities.
• Creation and Assigning of Service SRs as needed.
• Other duties as directed by the Total Service Manager.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
• Inventory Coordination
• Reporting Management
• Technical Support for Service Techs
• E11's
• Terminations

What we look for

Required

• High School diploma or equivalent certification required.
• Proficient with computers and Microsoft Office applications.
• Excellent written and oral communication skills.

Preferred

• Previous billing experience.
• Experience in Fire and Security or other major industries a plus.
• Detail oriented.
• Excellent inter-personal skills and customer service skills.

HIRING HOURLY RANGE: $25.48 - 31.73 (Hourly rate to be determined by the education, experience, knowledge,skills, and abilities of the applicant, internal equity, location and alignment with market data.) This positionincludes a competitive benefits package. For details, please visit the About Us tab on the Johnson ControlsCareers site at https://jobs.johnsoncontrols.com/about-us

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