ITS Operations Engineer IV -IS - PMO - FT - Day - Remote

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

Incumbent serves as ITS Operations Engineer for UCI Health's TechOps, DevOps, and Monitoring environment. Responsible for the implementation, support, maintenance, operations and upgrade of the LogicMonitor and EdwinAI solutions. Alert monitoring for all observed Network, Server, and Application services. Provides day-to-day administration of LogicMonitor access, groups, and licensing. Responsible for the delivery of end-to-end solutions within LogicMonitor, including architecting technical implementations of IT and Business processes, and coordinating those efforts with ITS Management and/or ITS Staff.

Required Qualifications:

• Researching, reviewing, and making recommendations on new enterprise ITOM applications, solutions, or innovations from a perspective design, integration, and technical fit with other systems.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 5 years of IT Operations experience
• Manage all technical risks and make sure that the described solution proves to be consistent while meeting all the necessary requirements.
• Knowledge of IT Infrastructure Library (ITIL) framework.
• Functional understanding of Networking, Virtualization, Storage, Administration, Application Management, Technical Operations, Datacenter, etc.
• Formal education or certifications in Computer Science and TechOps/DevOps/Monitoring experience or 5 years of a combination of education and experience.
• Experience working in a DevOps environment.
• Excellent written and verbal communication skills in English
• Effective communication with both technical and non-technical teams.
• Designing the structure of new technology systems, overseeing the implementation of programs, and liaising with the software development team.
• Design, deploy, and maintain enterprise monitoring solutions. o Network & Infrastructure monitoring o Server & Operating system monitoring o Application and service level monitoring
• Demonstrated ability to work effectively in a team environment
• Ability to work under minimal supervision on projects including configurations, installation and maintenance
• Ability to skillfully react to a fluid and constantly changing work environment
• Ability to maintain a work pace appropriate to the workload
• Ability to generate roadmaps to include systems development life cycle (SDLP)
• Ability to gather business requirements and communicate with technical staff
• Ability to establish and maintain effective working relationships across IT and management staff
• Ability to effectively communicate both orally and in writing with clients, peers and management
• Ability to diagnose and fix issues in complex systems.

Preferred Qualifications:

• Passion for automating repetitive tasks to improve efficiency.
• Familiarity with statistical analysis and data mining techniques.
• Experience working in an ITIL environment.
• Experience working in an AIOps environment.
• Experience with tools like Ansible, Puppet, or Chef.
• Experience using LogicMonitor (must be able to demonstrate and document expertise) for: o Infrastructure Monitoring o Cloud Monitoring o Alerting o Integration with ServiceNow
• Experience developing predictive alerting.
• Drive to stay up to date with latest trends and industry standards.

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.