Access Coordinator

• Answer referral calls from physicians and families, and respond to orders and in-person scheduling requests.
• Complete intake interviews with families or referring physicians to gather required information regarding patient demographics and insurances. Coordinate with all appropriate resources to schedule appointments, procedures, and complex care coordination.
• Inform referring physicians and/or families about next steps and requirements for visits.
• Coordinate appointment scheduling with access schedulers as needed, based on department scheduling guidelines.
• Demonstrate and deliver excellent customer service to all (providers, hospital staff, families, and patients).
• Perform other tasks as required by Supervisor and/or Manager.

• Required: High School Diploma / GED
• Preferred: Bachelor's degree
• Required: At least five (5) years working in a healthcare environment with complex scheduling experience
• Preferred: At least five (5) years related experience in a healthcare setting; experience with database maintenance
• Required: At least three (3) years scheduling experience
• Level 3 worker

• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• High commitment to customer service
• Excellent knowledge of insurance verification/authorization processes
• Experience with complex scheduling

8:30am-5:00 pm

Vacancy