Quality Assurance Technician

Planmeca USA Inc.
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Nov 14, 2025
Ensures the unit is cosmetically perfect Confirms equipment is functioning to company standards Ensures that the system is complete (accessories, additional components, etc.) Provides feedback to the Senior QA Technician and Warehouse Manager on all discovered issues or defects Maintains record of all testing reports and calibration data Customizes imaging equipment to customer order Requests all necessary components to convert the incoming unit per order Performs all testing tasks and calibration Completes all paperwork on spare parts requested and provides results to the Senior QA Technician/Warehouse Manager Repairs equipment from customer returns Requests all necessary spare parts Completes all paperwork on parts in and out, provides results to the Senior QA Technician/Warehouse Manager Completes the all-final checking procedures per the QA Department standards Maintains a clean work area Collaborates with other departments: Customer Service, RMA, Shipping, and Parts Maintains current knowledge of all company products and all other matters that affect the dental industry Monitors workflow when the manager/supervisor is not available Ensures all processes and protocols are being followed Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments Repairs, troubleshoots, and updates computers to company standards Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience High School Diploma / GED Warehouse experience Proficient with Computers including Microsoft Office Basic networking skills (preferred) Knowledge, Abilities and Skills Ability to use hand tools and power tools Self-motivated, enthusiastic and willing to learn Proven organizational skills and ability to meet targets, goals, timelines, etc. Excellent verbal and written communication skills Detail-oriented Forklift certified (preferred) If not certified, must become certified within 3-months of hire