Mgr. National Repair Center - Mahwah NJ

Manager, Nat'l Repair Center

Mahwah NJ

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary:

Directs the National Service Repair Center in daily operations and decision-making to ensure customer satisfaction on a timely basis.

Essential Functions:

• Direct the operations of the National Repair Center to meet or exceed company goals for customer satisfaction, revenue and P&L
• Assesses and monitors the workload of technicians, ensuring high-quality standards are met with minimal turnaround time for customer repairs.
• Reviews and expedites service orders and appropriate correspondence, ensuring accuracy and thoroughness while supplying customers with appropriate documentation
• Expedites return of defective parts to OEM vendors to maintain sufficient inventory for customer repairs while analyzing repair information provided by vendors and testing vendor returned parts, ensuring and maintaining high quality
• Provides quality assurance with MDR parts, warranty parts, and service order information to facilitate investigation of customer concerns; communicates with quality in reliability reporting, and assists in expediting customer complaints
• Oversee the inventory of spare parts, loaners, and test equipment to forecast new equipment needs while providing part and loaner support to customers
• Recommends spare parts purchases to customers to maintain the quality performance of monitoring products and increase revenue
• Performs audits and inspections ofthe repair center to ensure proper static handling procedures and a clean work environment
• Manage the inventory of company loaners assigned to the NRC and Parts Banks

Decision-Making Authority:

• Hiring, training, and performance management
• Delegates workload and sets priorities for customer repairs
• Purchases test equipment and tools for technicians as required
• Decides the warranty/out-of-warranty status of repairs
• Approves documentation and correspondence generated by repair center technicians
• Assists with personnel reviews

Position Specifications:

1. Knowledge/Educational Requirements

• Associate's or Bachelor's Degree in Electronics
• Minimum of five years of related technical and technical lead experience

2. Skills and Abilities

• Strong interpersonal, verbal, and written communication skills
• Ability to conceptualize solutions to difficult technical situations
• Ability to interpret computer reports and stay within budgetary constraints
• Proficient with PC applications
• Ability to use test equipment and mechanical tools
• Ability to handle dissatisfied customers in a calm, professional manner

3. Physical Demands/Work Environment

• Normal office environment with light lifting and mechanical assembly/disassembly

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more-all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.