DCM Program Manager - Kerrville

JOB PURPOSE:

The DCM-Program Manager is responsible for the overall program and fiscal oversight of the Endeavors Disaster Case Management Program. The DCM Program Manager is responsible for compliance with grant and contractual requirements, meeting performance objectives and timely reporting goals of the Disaster Case Management program throughout each assigned Region. This position ensures that program staff meets the needs of disaster affected individuals and families.

*Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

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  Serve as the primary leader responsible for the success of the Disaster Case Management Program, ensuring staff meet deliverables, maintain compliance with FEMA, state, and organizational standards, and advance the mission.

  
  
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  Manage daily operations of assigned staff, including case management services, office procedures, timekeeping, reporting, and compliance with all FEMA guidance.

  
  
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  Lead and inspire the team by setting clear expectations, modeling professionalism, and fostering a culture of accountability, transparency, and collaboration.

  
  

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  Work with Human Resources and Supervisors to recruit, hire, train, and retain staff who meet program targets and provide high-quality services.

  
  
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  Supervise Case Managers through quality hiring decisions, training, mentoring, and coaching in trauma-informed care and best practices.

  
  
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  Monitor performance; provide timely evaluations, feedback, and performance improvement plans.

  
  
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  Identify staff training needs; equip Supervisors to address them and provide supplemental training as needed.

  
  
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  Supervise Disaster Case Manager Supervisors, providing oversight, mentorship, and accountability to ensure quality leadership.

  
  
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  Partner with Supervisors to recruit, hire, train, and retain Case Managers that meet program targets.

  
  
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  Equip Supervisors with tools and guidance for team support, onboarding, and corrective action plans.

  
  
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  Conduct regular one-on-one meetings with Supervisors to review caseloads, identify barriers, and ensure consistent application of FEMA/state policies.

  
  
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  Provide coaching and professional development to Supervisors to strengthen their leadership capacity.

  
  
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  Maintain communication with contracted agencies, client families, and community partners; convene periodic meetings and provide updates.

  
  

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  Demonstrate leadership by asking critical, forward-looking questions that drive program growth, such as:

  
  
  
  
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    "How can we improve recovery outcomes for survivors and families?"

    
    
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    "What barriers are preventing progress, and how can we remove them?"

    
    
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    "What resources, coaching, or training do staff need to excel?"

    
    
  
  
  
  
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  Participate in FEMA/state trainings and professional development to stay current with best practices.

  
  
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  Demonstrate exceptional customer service and servant leadership by placing the client first and ensuring actions align with the mission to Empower people to build better lives for themselves, their families, and their communities.

  
  

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  Perform other responsibilities as assigned to support program success and organizational needs.

  
  

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  Maintain a staff retention rate of 90% or higher.

  
  
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  Conduct quarterly satisfaction surveys with at least 80% positive feedback.

  
  

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  Ensure 100% of program deliverables and contractual requirements are met on time.

  
  
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  Achieve 95% accuracy on case file reviews.

  
  

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  Provide at least two professional development opportunities per quarter for each Case Manager.

  
  
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  Ensure 100% of staff receive timely performance evaluations and coaching plans.

  
  

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  Facilitate bi-weekly team meetings to communicate updates, review progress, and track follow-ups.

  
  
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  Respond to staff requests for approvals, guidance, or escalations within an average of 48 hours.

  
  

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  Ensure 100% of clients have IRPs initiated and updated on time.

  
  
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  Maintain 85% or higher client satisfaction on professionalism, timeliness, and quality of services.

  
  

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  Bachelor's Degree in social/behavioral health or related field required.

  
  
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  Master's degree preferred.

  
  

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  5+ years of management and supervision experience; supervising remote/distance employees a plus.

  
  
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  Experience with disaster and emergency services strongly preferred.

  
  

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  Must maintain regular, acceptable attendance as determined by employer.

  
  

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  Valid driver's license with a clear record.

  
  

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  Daily use of a personal vehicle required; up to 10% travel within a multi-county region.

  
  

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  Willingness to travel as needed.

  
  
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  Must pass criminal and related background checks.

  
  
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  Must be available to work nights, weekends, and holidays as required.

  
  
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  Must not pose a direct threat or significant risk to the health or safety of self or others.

  
  

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.